1. Home
  2. Docs
  3. ups
  4. chatter
Live Chat

UPS Shipment Chatter Updates

Shipmate starring Chatter lets your UPS shipments join the conversation. Using Chatter, you can follow any shipment and receive real-time tracking updates. To fully take advantage of this great feature, we highly recommend you also configure Schedule Tracking.

Note: If Chatter is already enabled in your Salesforce Org, then Chatter Tracking will already be activated. If Chatter has not been enabled, then follow the steps below.

1. Enabling Chatter

  1. Navigate to Setup | Customize | Chatter | Settings
  2. Click Edit
  3. Select Enable
  4. Select Allow Emails so users can choose to receive email notifications about Salesforce Chatter updates (optional)
  5. Click Save

Note: Enabling Salesforce Chatter also enables the new user interface theme, which updates the look and feel of Salesforce.com.

2. Setting up Feed Tracking

  1. Navigate to Setup | Customize | Chatter | Feed Tracking
  2. Select UPS Shipment
  3. Select Enable Feed Tracking

Select the following fields:

  1. Actual Delivery Date
  2. Delivered
  3. Last Track Update Time
  4. Shipment Deleted
  5. Status Description
  6. Click Save

Once complete, you can continue to Schedule Tracking to configure how often Shipmate will contact UPS to get the latest tracking updates.