COMMON ISSUE
I can't create a Preference
Are Remote Site Settings Enabled?, Are you using a Demo Preference?, Are you using a Live Preference?
PROBLEM
I'm trying to create a preference but getting an error
SOLUTION 1
Are Remote Site Settings Enabled?
The first thing to check it to make sure that your remote site settings are enabled for the carriers that you need. Guide on remote site settings https://zenkraft.com/docs/multi/remote-site-settings (ideally we should move this article content into this snippet)SOLUTION 2
Are you using a Demo Preference?
You should ensure that demo mode is on and then click to create the preference:
Now you can create test shipments against this account. You will not be charged for any shipments/labels created.
SOLUTION 3
Are you using a Live Preference?
Please follow the guide based on the carrier you are using below:
UPS
To setup a UPS preference you need to know your account number and the shipping/billing addresses linked to that account.
Unless its a brand new account you will need to also enter the details you can find on your latest invoice (ideally within the last 2 weeks). UPS sends you a new invoice every Saturday so please use that to make sure you don't hit any errors.
Your invoice should look similar to the below
You will need to enter the details into the preference section you see here:
FedEx
To setup a FedEx preference you need to know your account number and the shipping/billing addresses linked to that account. FedEx authenticates your account number against your shipping/billing address so make sure you enter these details correctly.
If your FedEx account is SmartPost enabled please select whether its enabled for outbound and/or return. You will also need to enter your SmartPost Hub ID. You FedEx account representative can help you determine what this is.
USPS - Endicia
You need to set up an Endicia account to be able to create USPS labels, or if you already have an Endicia account through our app then all you need is your Account number and Pass Phrase.
Add Existing Account
Make sure you switch the toggle as you see highlighted below, you can then add your existing account details.
Please be aware that this only works if you are already using Endicia or have already set up an account via the two below methods.
Create a new Endicia Account via link
Utilize this link to create a new account with Endicia. Please only use this link as it automatically ensures that the Endicia account that you set up will work via our app.
Once you have filled in all the details on the Endica website, you will be sent an account number. Please contact Endicia support for them to activate this account.
Once you have followed these two above steps you can safely add your new account using the Existing Account toggle.
Create a new Endicia Account via the app
Fill in the Endicia Account requirements as you can see here:
When filling in the Credit Card details make sure that your Billing Address matches what your bank has on file.
DHL Express
To setup a DHL Express preference you need to know your Account Number and Webservice Site ID and Password. If you do not have these details already please contact your DHL Express representative and they will be able to email you the details.
