Carrier Status
Details of known issues with Carriers
Temporary API issue RESOLVED
The temporary API issue has been resolved.
Temporary API issue
We are currently experiencing a temporary issue with our UPS REST integration. Our engineering team is working on a fix.
Scheduled Maintenance
Royal Mail/Intersoft will be performing a system update on Monday 7th July 2025. During this time, you will experience downtime of approximately 10 minutes in the below window. Please note, customers will not be able to produce labels or manifests within this period as we deploy to your system. 🔹 Start time: 7th July 2025 – 20:00 (BST) 🔹 End time: 8th July 2025 – 00.00 (BST)
Incident resolved
Endicia Engineers have fixed the postage printing issue. We apologize for the inconvenience and thank you for your patience. If you are still having issues, please contact us.
Scheduled Outage
The outage is scheduled to begin at 10:00 PM AEST on June 27th and will conclude at 9:00 AM AEST on June 28th, 2025.
Partial Service Disruption
We are currently experiencing issues with some of our services due to an ongoing incident affecting our cloud provider (Google Cloud Platform). At this time, the majority of our services remain operational, including those critical to core functionality. However, some features are currently impacted, including: - Order Images - Reports - Geocoding - Maps Our team is actively working with our cloud provider to resolve the issue. We will provide an update as soon as more information becomes available, and no later than 21:39 UTC. Thank you for your patience and understanding.
Scheduled Maintenance
Royal Mail/Intersoft will be performing a system update on Monday 9th June 2025. During this time, you will experience downtime of approximately 10 minutes in the below window. Please note, customers will not be able to produce labels or manifests within this period. 🔹 Start time: 9th June 2025 – 20:00(BST) 🔹 End time: 9th June 2025 – 00.00 (BST) Thank you for your patience and understanding.
API Timeout issues - RESOLVED
The timeout issue was resolved at 19.10 UTC.
API Timeout issues
We are currently experiencing some API timeout issues. Our developer team is working on resolving this with the highest priority.
Royal Mail scheduled maintenance postponed
The deployment originally scheduled for today (28th April 2025), has been rescheduled to Wednesday, 30th April 2025. This change is essential to ensure the system remains compliant, secure, and fully up to date with regulatory changes introduced by the Windsor Framework. During this time, you will experience downtime of approximately 10 minutes in the window below. Please note, customers will not be able to produce labels or manifests within this period as Royal Mail/Intersoft deploy to our system. 🔹 Start time: 30th April 2025 – 19:00 (BST) 🔹 End time: 1st May 2025 – 00:00 (BST)
Periodic upgrades for Bringg's server infrastructure
Bringg has scheduled a maintenance window starting on Sunday, April 27, 2025 from 6 AM to 10 AM UTC, we are planing to-do a maintenance for Kubernetes upgrade. There won't be any downtime, just small hiccups during the maintenance. For more information please see: https://status.bringg.com/incidents/krgj9dx8cn9z
Scheduled Maintenance
Royal Mail will be performing a system update on Monday 28th April 2025. During this time, you will experience downtime of approximately 10 minutes in the below window. Please note, customers will not be able to produce labels or manifests within this period as they deploy the system. 🔹 Start time: 28th April 2025 – 20:00 (BST) 🔹 End time: 29th April 2025 – 00.00 (BST)