Where is My Order?
70-80% of customer services inquiries
Your service agents are inundated with "Where is my order?" enquiries. Zenkraft brings real-time shipping status directly from the 80 alongside your customer data.
Find order status 12x Faster
Our customers tell us that the time it takes to answer a "Where is my Order" question reduced from 5 minutes to under 10 seconds with our application.
Generate and Email Return Labels from Cases
Book a return with one of our 80 supported carriers. Automatically email it your customer.
Native Commerce and Service Cloud support
View inbound visibility of returns to your website. The case ID or Order Number is added to the shipping label.
Drive Traffic back to your webiste
Get 4.5x the Open Rate
Shipping Notification emails get up to 4.5x the open rate of marketing emails. Why aren't you leveraging that to drive high quality traffic back to your store?
Your domain & branding
Our Shipment Tracking Commerce Cloud catridge supports SiteGenesis & SFRA and uses your existing styles & brand on your domain.
Retail & Commerce Salesforce Clouds Supported
Order/shipment tracking pages with Einstein-powered upsell promotions, self-service returns and Estimated Delivery Dates.
Fulfill Orders and automatically print them. Once in transit they can be tracked in real-time. Learn more about our Lightning Order Management Shipping Integration.
What is the Value of Zenkraft?
Automate Manual Tasks
Reduce time to ship, quote, return and track from minutes to seconds. Stop tabbing between applications and copying and pasting data!
Complete Customer 360
See when orders are being delivered and returned alongside your customer data. Updated in real-time directly from 80+ carriers.
Acquire Zero Technical Debt
Building integrations, maintaining them and then the person who managed that integration left. Sound familiar?
Quick to Implement
Zenkraft is 100% native, using the same technology as Salesforce. This means your Salesforce Admin will easily understand how Zenkraft works.