Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
Shipping directly affects customer satisfaction and profitability. These four pre-built Zenkraft reports help identify inefficiencies, manage costs, and address potential customer experience issues before they arise.
Here’s a closer look at each report and how they can enhance your shipping management:
1. Late Shipments Report&nbs...
Continue reading » 
Ship from store with Salesforce Order Management - create FedEx, UPS, USPS, DHL labels and more!
Continue reading » 
10 tips on how to automate Returns Processing on Salesforce Commerce Cloud. This article walks through the various store elements to consider whilst designing self-service return capabilities into your commerce experience!
Continue reading » 
PostNord is now available from Zenkraft for Salesforce Commerce Cloud, Service Cloud, Order Management and any other Salesforce Cloud!
Continue reading » 
Split shipments often create headaches for retailers. They're a big cause of "Where is my order?" enquiries - one of our customers had 50% of their "WISMO" enquiries coming from 7% of their split orders. Unless the retailer clearly communicates their order has been split into multiple shipments (and the consumer reads that communicate) your customer will most likely think that as a retailer you've forgotten to send their stuff. They'll be on the phone within minutes!
Continue reading »
