As you know, thousands of users every day use Zenkraft to manage returns in service cloud. From Multi-carrier version 1.42, you are now able to use Salesforce email templates to send return labels. This means you can:
- Add merge fields into the email template to include extra information such as order information, account information.
- Add your branding to the email, you can even include upsell promotions to the email too. This will enable you to provide a consistent brand experience with our branded tracking add-on.
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To learn more, checkout the documentation or watch our release overview video from 8m 42.