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Zenkraft Blog

Zenkraft Blogs about Logistics, LSPs, Integration with CRM, ERP and WMS applications.

FedEx and UPS Freight now part of Multi-Carrier!

Published on 17 July 2018 by in ups multi-carrier fedex freight 

Do you ship Freight too? Our Multi-Carrier App now supports FedEx Freight and UPS Freight. This means you can generate BOLs (Bill of Ladings) directly from Salesforce! Service types include:

  •  
  • FedEx – FedEx Freight Economy, FedEx Freight Priority, International Freight Economy and International Freight Priority
  • UPS – UPS Freight LTL, UPS Freight LTL Guaranteed, UPS Freight LTL Guaranteed A.M. and UPS Standard LTL

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Products and Shipments with Orders Report

Published on 22 May 2018 by in salesforce reports 

Important – This report must be done in Salesforce Classic as the joined report function is not available yet.

Step 1

Create a report for ‘UPS Shipments with Order’

Step 2

Select Report type ‘Joined’. This will allow you to add other relationships to the report.

Step 3

Click add report type

Step 4

Add a new ‘Orders with Products’ Report type.

This is what you should see

Step 5

Remove order number from each of the reports

Step 6

Add order number into here:

Step 7

Add the following filter:

Order: Status equals “Activated, Replacement Shipped, Replacement received, Delivered”

Step 8

Save the report

Final Result

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Status Exception Report

Published on 08 May 2018 by in returns 

This report will show you a list of shipments which have an atypical status description for example stuck at customs, held at UPS location or customer unavailable.

Step 1

Create a report for ‘UPS Shipments’

Step 2

Add the following fields:

  • UPS Shipments: UPS Shipment Number
    UPS Checkpoint: UPS Checkpoint Name
    Status Exception Description
    Event Description
    Recipient Name
    Recipient Phone
    Email Recipient

Add the following filter:

Status Exception Description not equal to “” (Empty)
AND Delivered = “False”

Tip – You can also filter by date to show you most recent shipments.

Step 3

Save the report

Final Result

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Report on unused RMA labels

Published on 01 May 2018 by in salesforce fedex reports returns 

If you have sent our an RMA label for a customer to return a faulty product, this report will show you exactly how many of them are still outstanding.

Step 1

Create a report for ‘UPS Shipments with Order’

Step 2

Add the following fields:

UPS Shipment: UPS Shipment Number

Status Description

Order: Order Number

Recipient Name

Recipient Phone

Add the following filters:

Returns Shipment = “True”

AND Delivered = “False”

This will allow you to produce a call list of those customers who have received returns labels but have not used them yet.

Step 3

Save the report

Final Result

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Customer Success – Meyer Dunlap

Published on 25 April 2018 by in salesforce fedex 

Meyer Dunlap is a promotional product distributor – Working with brands such as Samsung, Jim Beam and American Airlines, they provide the vital link between brands who want their logo on products and manufacturers who produce these products. You can find them at https://meyerdunlap.com.

The Challenge

  • Meyer Dunlap needed a way to track shipments from their suppliers, all the way through to their end customers.
  • With up to 6,300 shipments being sent out at a time, they needed to be able to see at a glance if there were any exceptions or problems with shipping. In the past, this would require uploading 20-30 tracking numbers to FedEx.com at a time, taking hours of valuable time and restricting scalability.
  • Exceptions and shipping problems which would occur could not be dealt with quickly enough leading to potentially unhappy customers.
  • These exceptions would be then sent back to their original destination costing Meyer Dunlap money to ship again.

The Solution

  • Meyer Dunlap use Zenkraft to track and report on thousands of shipments every day. Their suppliers send them details of order numbers when they ship them, which are then uploaded into Zenkraft where they can be reported on instantly.
  • Meyer Dunlap first found out about Zenkraft after they had committed to using Accounting Seed, a valued partner of Zenkraft.
  • Due to the simple set up and excellent customer service Zenkraft is famous for, Meyer Dunlap were able to get started in a couple of days.
  • Meyer Dunlap are now able to upload all of their order numbers to Zenkraft and instantly track and report on every single shipment at a glance. This allows them to predict and solve any potential issues right away.
  • The ability to configure the frequency of tracking updates allows them to notify customers within an hour of problems with shipments occurring.

The Results

  • The ability to instantly track and report on thousands of shipments in seconds is a life saver for Meyer Dunlap.
  • Meyer Dunlap use a 3rd party e-commerce platform which Zenkraft integrates with easily allowing everything to work without any problems at all.
  • Being able to alert customers as soon as a problem occurs gives Meyer Dunlap a huge boost to their already excellent customer service.

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