As you know, thousands of users every day use Zenkraft to manage returns in service cloud. From Multi-carrier version 1.42, you are now able to use Salesforce email templates to send return labels. This means you can:
Add merge fields into the email template to include extra information such as order information, account information.
Add your branding to the email, you can even include upsell promotions to the email too. This will enable you to provide a consistent brand experience with our branded tracking add-on.
A very easy, almost non-code way to offer self-service return label generate on your website is using Salesforce's popular web2lead capabilities. We've outlined the steps below to get this setup.
1.Generate the web2lead code
Login to your Salesforce instance and go to Setup > Customize > Leads > Web-2-Leads. Click the Create Web-2-lead Form button. The following fields are required to create a shipping label:
We will hide the lead Source field. You should add a new lead source called something like Requested Shipping Label.
2. Embed form on your website
Next you should embed the web-2-lead form on your website. The only change we need to make is to apply style="display:none" to the Lead Source section and default it to Requested Shipping Label. This will enable us to run a process builder task of this lead source.
3. Install the Multi-carrier app
Next you should install our Multi-carrier app. Follow the guide here to get setup: https://zenkraft.com/docs/salesforce-multi-carrier
You will need to create a custom address source that looks up to the Lead object. Here is the guide: https://zenkraft.com/docs/multi/custom-address-source
4. Setup a process builder on the lead to send a label
Once the Multi-carrier app is setup and you have added a Preference for your shipping carrier (a test FedEx account is available here) you can create a process builder task. You will need to set the Lead Status = Requested Shipping Label as below:
Next selected an Immediate Action. And choose Apex Class and Create Shipment. You should enter the Custom Address Source ID that you created in step 3 and set the recordId as a field Reference of Lead ID.
5. Setup a second Process Builder to Send the label
Now that a shipping label will be generated when a web-2-lead form is submitted, we now need to email it to the customer. This can be done with a second process builder task based on the Shipment object:
That's it! Now it's time to try it out by completing your web-2-lead form. You should receive a shipping label in under 10 seconds via email.