Find a Balance Between Customer Experience and Your Return Policy
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Zenkraft Blog
Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
5 Ways to Improve the Post-Purchase Customer Experience
Published on 24 September 2019 by in b2bcommerce commerce-cloud returns 
Did you know that over 55% of consumers aren't pleased with their online experience?
Continue reading »Returns in Europe - using postal services to save $1.1m per year (and increase conversions)
Published on 22 August 2019 by in europe salesforce commerce-cloud returns
US based retailers will find it challenging to establish B2C reverse logistics (RMA/Warranty/Exchanges) in the European market. Europe had 50 countries, 25 official languages and 28 different currencies. There are also many more postal providers and consolidators providing more options compared to the US.
But making returns easy, and cost-effective will have a profound impact on the success in this market.
To help retailers setup for success, we’ve outlined a 8 step process to bui...
Continue reading »Video: Manage Returns and Repairs in Service Cloud
Published on 11 June 2019 by in returns repairs service-cloud
We've just surpassed 35,000 users using Zenkraft every day to manage shipping on Salesforce! Here is a video showing a popular use case:
... Continue reading »
Using Email templates for Returns
Published on 14 May 2019 by in salesforce ecommerce returns 
As you know, thousands of users every day use Zenkraft to manage returns in service cloud. From Multi-carrier version 1.42, you are now able to use Salesforce email templates to send return labels. This means you can:
- Add merge fields into the email template to include extra information such as order information, account informatio... Continue reading »
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