10 tips on how to automate Returns Processing on Salesforce Commerce Cloud. This article walks through the various store elements to consider whilst designing self-service return capabilities into your commerce experience!
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Zenkraft Blog
Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
PostNord now available for Salesforce
Published on 26 August 2020 by in commerce-cloud salesforce-order-management returns 
PostNord is now available from Zenkraft for Salesforce Commerce Cloud, Service Cloud, Order Management and any other Salesforce Cloud!
Continue reading »Managing Returns during a global lockdown (label expiry, pickups & more)
Published on 08 April 2020 by in ecommerce returns
We’ve been asked frequently by our customers, how do we manage returns and pickups during the global lockdown? With consumers increasingly not being able to leave their homes due to government policy, scheduling pickups has become increasingly popular.
Some retailers have chosen to extend their return periods and have asked us to extend the validity of return labels. Here is a guide to some of the popular carrier’s expiration policy:
- FedEx - return l... Continue reading »
Salesforce Order Management
Published on 09 March 2020 by in salesforce commerce-cloud salesforce-order-management returns
Zenkraft's Salesforce Order Management integration adds 100% native shipping, tracking and returns functionality to Salesforce Order Management.
Keep reading to see how Zenkraft integrates with Salesforce's newest Commerce product!
Automating Shipping Carrier Selection
Managing Ecommerce Returns in Salesforce
Published on 21 January 2020 by in salesforce ecommerce returns
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