Zenkraft Blog

Run your Logistics and Post-Purchase Experience on the Salesforce Platform.

Split Shipments in Salesforce Commerce Cloud

Published on 20 August 2020 by in salesforce commerce-cloud 

Split shipments often create headaches for retailers. They're a big cause of "Where is my order?" enquiries - one of our customers had 50% of their "WISMO" enquiries coming from 7% of their split orders. Unless the retailer clearly communicates their order has been split into multiple shipments (and the consumer reads that communicate) your customer will most likely think that as a retailer you've forgotten to send their stuff. They'll be on the phone within minutes!

Continue reading »