Ship from store with Salesforce Order Management - create FedEx, UPS, USPS, DHL labels and more!
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Zenkraft Blog
Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
10 tips for managing Returns in Commerce Cloud
Published on 01 September 2020 by in salesforce ecommerce commerce-cloud returns 
10 tips on how to automate Returns Processing on Salesforce Commerce Cloud. This article walks through the various store elements to consider whilst designing self-service return capabilities into your commerce experience!
Continue reading »Split Shipments in Salesforce Commerce Cloud
Published on 20 August 2020 by in salesforce commerce-cloud 
Split shipments often create headaches for retailers. They're a big cause of "Where is my order?" enquiries - one of our customers had 50% of their "WISMO" enquiries coming from 7% of their split orders. Unless the retailer clearly communicates their order has been split into multiple shipments (and the consumer reads that communicate) your customer will most likely think that as a retailer you've forgotten to send their stuff. They'll be on the phone within minutes!
Continue reading »Salesforce Order Management
Published on 09 March 2020 by in salesforce commerce-cloud salesforce-order-management returns
Zenkraft's Salesforce Order Management integration adds 100% native shipping, tracking and returns functionality to Salesforce Order Management.
Keep reading to see how Zenkraft integrates with Salesforce's newest Commerce product!
Automating Shipping Carrier Selection
7 Reasons You Should Ship from Salesforce
Published on 21 February 2020 by in salesforce
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