Complete Customer 360 with Shipment Tracking
Track Zenkraft Shipments
Zenkraft standardizes tracking checkpoints across carriers. Every time a carrier scans your shipment, a new checkpoint is created in Salesforce.
Track External Shipments
With just a carrier account number, Zenkraft automatically imports your shipments and associates them with your customer, order or case objects in Salesforce.
Tracking Process Automation!
Checkpoints updated every hour
Zenkraft checks the status of the shipment every hour for you. When there is an update it's automatically created in Salesforce.
Automate tasks once shipments are in transit, delayed and delivered
Alert a sales rep when a sample has been delivered? Alert a technician when a return is received? Send notification emails if a shipment is delayed? Anything is possible with Zenkraft.
Send Tracking Notifications
Send beautiful branded tracking notifications to provide a consistent customer experience for your customer.
Embedded in your site
Host branded tracking pages on your website or e-commerce store where you can add upsell promotions. Did you know that shipping emails get 4.5x the open rate of standard marketing emails?
Zenkraft's public tracking page supports content slots for upsells and promotions. Supports SFRA & SiteGenesis. Read more about our Commerce Cloud Tracking Page.
Tracking status updates both in the "My Orders" of the User's Account and within Salesforce. Read more about our B2B Commerce Tracking.
What is the Value of Zenkraft?
Automate Manual Tasks
Reduce time to ship, quote, return and track from minutes to seconds. Stop tabbing between applications and copying and pasting data!
Complete Customer 360
See when orders are being delivered and returned alongside your customer data. Updated in real-time directly from 70+ carriers.
Acquire Zero Technical Debt
Building integrations, maintaining them and then the person who managed that integration left. Sound familiar?
Quick to Implement
Zenkraft is 100% native, using the same technology as Salesforce. This means your Salesforce Admin will easily understand how Zenkraft works.
70+ Carriers Supported
Zenkraft supports the global consolidators, local postal providers, regional providers as well as some freight services. We are adding 1 new carrier per week.