Book Returns from Cases
One-click or automatically book return shipments with 80+ carriers. Once in transit the shipment status updates automatically every hour.
80+ Pre-built Carriers
No need to acquire technical debt by building and maintaing carrier integrations. Zenkraft works out of the box and we're certified with every major carrier. See the full list of carriers.
Return Process Automation
Trigger an order fulfillment once the return has entered the carrier's network.
Assign returns for inspection
Once a return has been received, assign it to a technician for inspection. Automatically update the case status.
Self-Service Returns with Commerce Cloud
One-click or automatically book return shipments with 60+ carriers. Once in transit the shipment status updates automatically every hour.
Replacements & Credit Workflow
Trigger workflow when a return is in transit or delivered. For instance, you can fulfill a replacement once the return is in transit.
Reporting & Dashboards
Identify serial returners and take action through customer service.
Most Returned Product
Identify most returned products and collect data about why items are being returned.
Un-used Return Labels
Remind users to return items and expire labels if the warranty period has expired.
80+ Carriers Supported
Zenkraft supports the global consolidators, local postal providers, regional providers as well as some freight services. We are adding 1 new carrier per week.
What is the Value of Zenkraft?
Automate Manual Tasks
Reduce time to ship, quote, return and track from minutes to seconds. Stop tabbing between applications and copying and pasting data!
Complete Customer 360
See when orders are being delivered and returned alongside your customer data. Updated in real-time directly from 80+ carriers.
Acquire Zero Technical Debt
Building integrations, maintaining them and then the person who managed that integration left. Sound familiar?
Quick to Implement
Zenkraft is 100% native, using the same technology as Salesforce. This means your Salesforce Admin will easily understand how Zenkraft works.