RMAs and Returns in Salesforce
Automate returns and RMA processing in a multi-channel environment with Salesforce Service Cloud and Zenkraft
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1
RMA's Request
Unlimited customer service channels including email, social, mobile and phone means that a product return request can almost come from anywhere. Using Salesforce Service Cloud you can centralize all requests with Cases.
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2
Return Approval
With Shipmate you can easily build in approval processes and workflow for your agents. Once a return is approved the shipping label along with return instructions can be generated and emailed to your customer with one click.
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3
Return processing & settlement
The generated return shipping label will include an RMA/Case number both in visual and barcode format. Every hour the tracking status in Salesforce will update to show the return goods flowing back to your warehouse or returns processing center.
45+ Carriers Supported
Zenkraft support the global consolidators, local postal providors, regional providers as well as some freight services. We are adding 1 new carrier per week.
