Service Cloud Returns Integration
Real-time returns generation, tracking and shipping - 100% native to Service Cloud
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One-Click Returns from Cases
With a single click, Zenkraft books a return shipment with the chosen carrier and emails the return label to the customer.
130+ Carriers Supported including FedEx, UPS, USPS, DHL and many more.
Return Labels sent to your Customer
With a single click, Zenkraft books a return shipment with the chosen carrier and emails the return label to the customer.
130+ Carriers Supported including FedEx, UPS, USPS, DHL and many more.
Shipment Status Automatically Updates
When the shipment is picked-up, the shipment status automatically updates in Salesforce. Once delivered, a Proof of Delivery is automatically added to the record.
Zenkraft can trigger other tasks e.g. creating a work order for a repair team or alerting the billing team to process a refund.
Live Agent & Chatbot Support
Zenkraft also supports Live Agent so return labels can be shared via chats. We even support Einstein Chatbots so customers can generate their own return label based on your rules.
In addition to return labels, Zenkraft's Einstein Bots can provide order tracking responses.
Self-Service Returns
Enable Self-Service Returns on your own website to automate data collection on Return Reasons and Generate Return labels.
Returns can auto-generate Cases in Salesforce. Return Reasons are completely configurable across product ranges.
Identify Return Trends
With Salesforce Reports and Dashboards you can highlight serial returners or identify the most returned products.
130+ Carriers Supported
Zenkraft supports the global consolidators, local postal providers, regional providers as well as some freight services. We are adding 1 new carrier per week.
