Provide a Better Customer Experience
Communicate return status
Automatically send return shipping updates so your customers know when the return safely arrives at your warehouse.
Trigger Refunds early!
Zenkraft allows retailers to trigger refunds with your payment gateway when a shipment is in transit back to your warehouse.
Marketing Cloud support
Send communications directly from Marketing Cloud for centralized branding, compliance and reporting.
Carrier Labels & QR Codes
Self-Generate return labels
Your customers can login to My Account to request a return label.
Go green with QR code support (where supported by the carrier) and let’s face it, how many consumers have a printer at home in 2021?
Generate commercial invoices with electronic submission supported by some carriers to ensure smooth movements across borders.
Collect & Analyse Returns data
Collect valuable data
Collect valuable data bout your returns. Most returned product? Check. Customers returning the most? Check.
Analyse data in Salesforce core
Zenkraft data is synced to Salesforce core so you can use Salesforce’s powerful reporting & dashboard capabilities to combine customer, order & return data.
Smart Returns Logic
Manage Serial Returners
Create customer groups of serial returns where return requests are automatically routed to an agent.
High Value Orders
Manually approve returns over a certain value.
Automatically reject or manually approve categories such as swimwear or heavy items
Sync with Service Cloud & Order Management
Synchronize returns with Salesforce core platform. Have agents manually approve & re-email return labels.
Have high value orders or certain customers return requests be deflected to service for manual approval.
View status & Re-email labels
The status of the return shipment is visible to the agent & updated automatically.
70+ Carriers Supported
Zenkraft supports the global consolidators, local postal providers, regional providers as well as some freight services. We are adding 1 new carrier per week.
What is the Value of Zenkraft?
Automate Manual Tasks
Reduce time to ship, quote, return and track from minutes to seconds. Stop tabbing between applications and copying and pasting data!
Complete Customer 360
See when orders are being delivered and returned alongside your customer data. Updated in real-time directly from 70+ carriers.
Acquire Zero Technical Debt
Building integrations, maintaining them and then the person who managed that integration left. Sound familiar?
Quick to Implement
Zenkraft is 100% native, using the same technology as Salesforce. This means your Salesforce Admin will easily understand how Zenkraft works.