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Self-Service Returns

Allow your customers to self-generate return labels from within My Account in Commerce Cloud.

Schedule a Quoting Demo 45 minutes
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Provide a Better Customer Experience

Communicate return status

Automatically send return shipping updates so your customers know when the return safely arrives at your warehouse.

Trigger Refunds early!

Zenkraft allows retailers to trigger refunds with your payment gateway when a shipment is in transit back to your warehouse.

Marketing Cloud support

Send communications directly from Marketing Cloud for centralized branding, compliance and reporting.

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Carrier Labels & QR Codes

Self-Generate return labels

Your customers can login to My Account to request a return label.

QR codes

Go green with QR code support (where supported by the carrier) and let’s face it, how many consumers have a printer at home in 2021?

International Support

Generate commercial invoices with electronic submission supported by some carriers to ensure smooth movements across borders.

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Collect & Analyse Returns data

Collect valuable data

Collect valuable data bout your returns. Most returned product? Check. Customers returning the most? Check.

Analyse data in Salesforce core

Zenkraft data is synced to Salesforce core so you can use Salesforce’s powerful reporting & dashboard capabilities to combine customer, order & return data.

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Smart Returns Logic

Manage Serial Returners

Create customer groups of serial returns where return requests are automatically routed to an agent.

High Value Orders

Manually approve returns over a certain value.

By Category

Automatically reject or manually approve categories such as swimwear or heavy items

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Sync with Service Cloud & Order Management

Synchronize returns with Salesforce core platform. Have agents manually approve & re-email return labels.

Approve/disapprove returns

Have high value orders or certain customers return requests be deflected to service for manual approval.

View status & Re-email labels

The status of the return shipment is visible to the agent & updated automatically.

80+ Carriers Supported

Zenkraft supports the global consolidators, local postal providers, regional providers as well as some freight services. We are adding 1 new carrier per week.

What is the Value of Zenkraft?

Automate Manual Tasks

Reduce time to ship, quote, return and track from minutes to seconds. Stop tabbing between applications and copying and pasting data!

Complete Customer 360

See when orders are being delivered and returned alongside your customer data. Updated in real-time directly from 80+ carriers.

Acquire Zero Technical Debt

Building integrations, maintaining them and then the person who managed that integration left. Sound familiar?

Quick to Implement

Zenkraft is 100% native, using the same technology as Salesforce. This means your Salesforce Admin will easily understand how Zenkraft works.

Next Steps?

Schedule a demo with a product specialist

Schedule a Demo