Self-Service Returns

Allow your customers to self-generate return labels from within My Account in Commerce Cloud.

Provide a Better Customer Experience

Communicate return status

Automatically send return shipping updates so your customers know when the return safely arrives at your warehouse.

Trigger Refunds early!

Zenkraft allows retailers to trigger refunds with your payment gateway when a shipment is in transit back to your warehouse.

Marketing Cloud support

Send communications directly from Marketing Cloud for centralized branding, compliance and reporting.

Carrier Labels & QR Codes

Self-Generate return labels

Your customers can login to My Account to request a return label.

QR codes

Go green with QR code support (where supported by the carrier) and let’s face it, how many consumers have a printer at home in 2021?

International Support

Generate commercial invoices with electronic submission supported by some carriers to ensure smooth movements across borders.

Collect & Analyse Returns data

Collect valuable data

Collect valuable data bout your returns. Most returned product? Check. Customers returning the most? Check.

Analyse data in Salesforce core

Zenkraft data is synced to Salesforce core so you can use Salesforce’s powerful reporting & dashboard capabilities to combine customer, order & return data.

Smart Returns Logic

Manage Serial Returners

Create customer groups of serial returns where return requests are automatically routed to an agent.

High Value Orders

Manually approve returns over a certain value.

By Category

Automatically reject or manually approve categories such as swimwear or heavy items

Sync with Service Cloud & Order Management

Synchronize returns with Salesforce core platform. Have agents manually approve & re-email return labels.

Approve/disapprove returns

Have high value orders or certain customers return requests be deflected to service for manual approval.

View status & Re-email labels

The status of the return shipment is visible to the agent & updated automatically.

What is the Value of Zenkraft?

Automate manual tasks

Reduce time to ship, quote, track, and process returns to seconds—without switching between applications—by managing shipping directly in Salesforce. Agentforce-ready.

Complete customer 360

View shipments, deliveries, and returns alongside customer data in Salesforce. Real-time tracking updates flow directly from 200+ global carriers.

Eliminate technical debt

Avoid costly custom integrations and fragile code. Zenkraft runs natively in Salesforce, reducing complexity and long-term maintenance.

Fast implementation

Deploy in days or weeks, not months. Zenkraft's Salesforce-native architecture lets admins configure shipping workflows quickly without custom development.

200+ Carriers Supported

Zenkraft provides built-in integrations for parcel, LTL freight, and same-day carriers worldwide, with new carriers continuously added to the platform.