Salesforce Order Management Shipping, Tracking & Returns
Automate shipping, tracking and returns in Salesforce Order Management with Zenkraft.
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100% Native Order Management Shipping Integration
Improve your customer experience with 100%
native shipping
carrier integration for
200 Supported Carriers.
Customer Shipping Notifications
Shipped, In Transit, Out for Delivery, Delayed and Delivered
Send shipment status at the 5 most critical stages of the delivery.
Send from Salesforce or your Email Service Provider (ESP)
Send beautiful tracking emails when shipments are in transit, out for delivery, delayed and delivered. Drive traffic back to your website to increase upsells.
Customer Service 360 View
Status auto-updates
Shipment status automatically updates every hour so your team can always see the latest shipment status.
Branded Emails & Landing Pages on your Domain
Send beautiful tracking emails when shipments are in transit, out for delivery, delayed and delivered. Drive traffic back to your website to increase upsells.
Return Process Automation
Auto-fulfill Replacements
Trigger an order fulfillment once the return has entered the carrier's network.
Assign returns for inspection
Once a return has been received, assign it to a technician for inspection. Automatically update the case status.
Reporting & Dashboards
Serial Returners
Identify serial returners and take action through customer service
Most Returned Product
Identify most returned products and collect data about why items are being returned.
Un-used Return Labels
Remind users to return items and expire labels if warranty periods have expired.
200+ Carriers Supported
Zenkraft provides built-in integrations for parcel, LTL freight, and same-day carriers worldwide, with new carriers continuously added to the platform.
What is the Value of Zenkraft?
Automate manual tasks
Reduce time to ship, quote, track, and process returns to seconds—without switching between applications—by managing shipping directly in Salesforce. Agentforce-ready.
Complete customer 360
View shipments, deliveries, and returns alongside customer data in Salesforce. Real-time tracking updates flow directly from 200+ global carriers.
Eliminate technical debt
Avoid costly custom integrations and fragile code. Zenkraft runs natively in Salesforce, reducing complexity and long-term maintenance.
Fast implementation
Deploy in days or weeks, not months. Zenkraft's Salesforce-native architecture lets admins configure shipping workflows quickly without custom development.