Returns, Lab and medical device shipments
Book, track and ship devices to patients or doctors to complete the Customer 360 in Salesforce
Schedule an HLS Demo 45 minutes
Healthcare & Life Sciences Customer 360
Ship Medical Devices
Send medical devices and wearables directly to patients. Achieve true Customer 360 with shipping information alongside patient data.
Ship Specimens & Precursors
Ship and track specimens to and from patients. Track them in real-time from any Salesforce cloud.
Automate Processes off Shipment Status
Send Setup Instructions Once a Medical Device has been shipped
Once a shipment has arrived you can trigger emails and tasks for example send personalized setup instructions for the device.
Doctors can get inbound visibility of shipments for operations
Real-time status updates mean doctor's can ensure that all the apparatus are required for an operation.
Healthcare & Life Sciences Salesforce Clouds Supported
Sales Cloud
Ship samples and test kits. Automatically schedule follow-ups once they are delivered.
Service Cloud
Handles returns and repairs for medical devices.
B2B Commerce
Provide real-time shipping costs and order status in B2B Commerce.
Health Cloud
Track order shipments, send delivery emails once the shipment is in transit, delayed and delivered.
What is the Value of Zenkraft?
Automate manual tasks
Reduce time to ship, quote, track, and process returns to seconds—without switching between applications—by managing shipping directly in Salesforce. Agentforce-ready.
Complete customer 360
View shipments, deliveries, and returns alongside customer data in Salesforce. Real-time tracking updates flow directly from 200+ global carriers.
Eliminate technical debt
Avoid costly custom integrations and fragile code. Zenkraft runs natively in Salesforce, reducing complexity and long-term maintenance.
Fast implementation
Deploy in days or weeks, not months. Zenkraft's Salesforce-native architecture lets admins configure shipping workflows quickly without custom development.