Agentforce-Ready Shipping Platform
Zenkraft is Salesforce-native and Agentforce-ready. The Zenkraft Agentforce Extensions automate common shipping service inquiries, including "Where is my order?" (WISMO) and returns—requests that can be handled without the need to involve your customer support teams.
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Handle "Where is my order?" (WISMO) inquiries
Zenkraft agents autonomously resolve “Where is my order?” (WISMO) inquiries with minimal configuration effort. Customers receive instant shipment updates without requiring call center support, allowing your employees to focus on critical tasks while providing 24/7 self-service.
Simplify returns processing
Agentic actions streamline the returns experience by allowing customers to initiate and manage returns independently. Autonomous agents reduce manual work for service teams and improve the post-purchase experience by offering 24/7 self-service and handling key steps, such as creating and sending return labels.
How it works
Zenkraft connects customer, order, product, and shipment data directly inside Salesforce. When customers need shipment information or processing, Zenkraft-powered agents interpret the request using natural language processing (NLP) to provide accurate, context-aware responses in real time.
Deploy on Agentforce quickly
The Zenkraft Extensions for Agentforce installs quickly to provide a basis for your custom agentic workflows, allowing service teams to scale support capacity, focus on higher-value issues, and improve customer satisfaction.
100% Salesforce Native
Works within your existing Salesforce workflows
Use existing objects, data, and processes without disruption. Automate shipment quoting and operations directly in Salesforce to accelerate time to value.
Built for every commerce framework
Support B2B and B2C Commerce with flexible components and integrations. Deliver consistent, mobile-ready experiences across storefronts and architectures. Integrate with SFRA, SiteGenesis, or headless frameworks using prebuilt components and APIs.
Automation & Agentforce
Automate every step of the shipping lifecycle
Using Salesforce-native workflows or Agentforce. Trigger actions like quoting, booking, tracking updates, returns, and notifications—without manual effort.
Extend automation to conversational experiences
Let agents handle requests, answer inquiries, and complete actions in real time, while reducing reliance on custom code and one-off integrations.
What is the Value of Zenkraft?
Automate manual tasks
Reduce time to ship, quote, track, and process returns to seconds—without switching between applications—by managing shipping directly in Salesforce. Agentforce-ready.
Complete customer 360
View shipments, deliveries, and returns alongside customer data in Salesforce. Real-time tracking updates flow directly from 200+ global carriers.
Eliminate technical debt
Avoid costly custom integrations and fragile code. Zenkraft runs natively in Salesforce, reducing complexity and long-term maintenance.
Fast implementation
Deploy in days or weeks, not months. Zenkraft's Salesforce-native architecture lets admins configure shipping workflows quickly without custom development.
200+ Carriers Supported
Zenkraft provides built-in integrations for parcel, LTL freight, and same-day carriers worldwide, with new carriers continuously added to the platform.
Frequently Asked Questions
Can Zenkraft shipping data and workflows integrate with Salesforce Agentforce?
Salesforce-native data and methods from Zenkraft support shipping, tracking, and returns workflows for Agentforce actions and automation workflows.
How does shipment tracking data power Agentforce interactions?
Shipment tracking events synchronize into Salesforce and can trigger agentic workflows, customer notifications, and operational automation.
Can Agentforce help reduce WISMO support volume using Zenkraft data?
Automated shipment visibility and tracking workflows served up through Agentforce help reduce repetitive WISMO support inquiries and improve customer communication.
Can AI agents automate return label generation and return approvals?
Agentic workflows can automate return label generation, shipment tracking, return approvals, and reverse logistics processes inside Salesforce.
What operational data can Agentforce access from Zenkraft shipping workflows?
Agentforce can access shipment status, carrier events, fulfillment data, returns activity, and operational shipping workflows stored in Salesforce.