Frequently Asked Questions

Zenkraft reduces manual efforts for shipping operations by centralizing carrier workflows, shipment processing, tracking, and returns management using customer, product, order, or case data that already exists in Salesforce records, along with the powerful automation capabilities of the platform.

Zenkraft enables users to generate shipping labels directly anywhere within the Salesforce platform, including Sales Cloud, Service Cloud, Agentforce Commerce, Salesforce OMS workflows, and Agentforce actions.

Zenkraft provides integrations to major global and regional carriers including FedEx, UPS, DHL, USPS, Canada Post, Royal Mail, Australia Post, along with over 200 additional carrier integrations. See a list of our carrier partners here.

Shipment tracking events synchronize directly to Salesforce records that can be attached to any standard or custom data object on the platform including Orders, Cases, Opportunities, Quotes, Accounts, etc.

Customer service agents can create shipments, generate labels, track deliveries, and process returns without leaving Salesforce.

Zenkraft integrates natively with any Salesforce standard or custom object, most typically including Orders, Cases, Accounts, Opportunities. Zenkraft invocable methods can be used within Apex code, custom Flows, and within any Commerce, FSL, RCA, or OMS workflows.

Zenkraft supports real-time shipping rates and delivery dates within Salesforce Agentforce Commerce and B2B Commerce.

Zenkraft supports international shipping workflows including customs forms, commercial invoices, and carrier-specific documentation.

Multi-warehouse fulfillment workflows can be configured using routing logic based on inventory, geography, SLA, or carrier availability.

Shipping automation rules can be configured using business logic in Salesforce through Apex classes or Flows.

Typical implementations range from several days to several weeks depending on carrier complexity, order fulfillment, product, and packaging data architecture, and Salesforce workflow requirements.

Zenkraft supports both B2B and B2C shipping operations across ecommerce, service, retail, manufacturing, and distribution environments.

Zenkraft integrates with Salesforce OMS and external ERP, WMS, and ecommerce platforms through APIs and workflow automation.

Automated returns workflows include return authorization, return label generation, shipment tracking, and reverse logistics visibility inside Salesforce.

Shipping costs, tracking events, and delivery updates can be surfaced in customer portals and self-service experiences connected to Salesforce.

Zenkraft provides real-time carrier shipping rates during B2C and B2B ecommerce checkout experiences, and for internal sales order / quoting workflows.

Supported carriers provide real-time transit time calculations and estimated delivery dates through carrier API integrations - our network of over 200 carriers can vary in their quoting capabilities, contact Zenkraft for details regarding your carriers.

Estimated delivery dates can be calculated using carrier service level EDD calls, warehouse cutoff times, holidays, and transit schedules.

Shipping rates can be configured using negotiated carrier pricing, account-specific rules, and operational business logic.

Zenkraft supports multi-carrier rate shopping across FedEx, UPS, DHL, USPS, or any of our other global carriers that provide rate quotes via APIs.

Delivery date visibility and real-time shipping options help reduce cart abandonment by providing transparency and choice for the customer upstream of the checkout page.

Delivery date calculations can account for weekends, holidays, warehouse processing times, and regional delivery constraints.

International shipping rate calculations include carrier surcharges, delivery commitments, and cross-border shipping options.

Shipping methods and rates can be dynamically surfaced within Salesforce Agentforce Commerce checkout experiences.

Negotiated pricing is retrieved automatically through our carrier integrations, and customer-specific shipping agreements can be configured within shipping workflows.

Real-time shipping rates can be surfaced inside Salesforce RCA workflows.

Carrier API failures and delayed responses can be managed using fallback rules and operational exception handling workflows.

Service agents can access shipping options and EDDs directly inside Salesforce records.

Zenkraft supports same-day, next-day, scheduled delivery, and multi-service carrier shipping options.

Shipping logic and operational rules can be set up through Zenkraft configuration tools, or through Salesforce workflows, without extensive custom development.

Zenkraft automates fulfillment workflows directly within any Salesforce Sales, Service, Commerce, or OMS workflow.

Zenkraft integrates with Salesforce OMS to support order orchestration and fulfillment execution workflows.

Warehouse and operations teams can generate shipping labels and process shipments directly from Salesforce records.

Automated customer notifications can be triggered during shipment creation, fulfillment completion, and delivery milestones.

Automation with Salesforce and Zenkraft reduces manual data entry and operational overhead across warehouse and shipping teams.

Shipment tracking data in customer portals and automated email notifications help reduce WISMO and order-related customer service inquiries.

Salesforce business logic and workflow rules would set the Order data to support multi-location or multi-warehouse fulfillment, then that data is passed into Zenkraft to automate shipping operations for those Orders.

Fulfillment exceptions and failed shipments can trigger operational alerts and exception management workflows.

Zenkraft can support split shipments, partial fulfillment, and multi-package order processing workflows that are managed by Salesforce business rules.

Tracking Status updates synchronize automatically from our carrier integrations back into Zenkraft Shipment records in Salesforce.

Fulfillment workflows can be configured differently for B2B distribution, retail ecommerce, and D2C operations.

Zenkraft can provide carrier API integrations to third-party logistics providers and external warehouse systems.

Inventory and shipping workflows can be coordinated through Salesforce OMS and integrated operational systems.

Service teams can access fulfillment activity and shipment visibility directly inside Salesforce.

Operational metrics including shipment volume, fulfillment status, estimated delivery costs, delivery performance, and multi-carrier activity breakouts can be tracked within Salesforce Reports and Dashboards.

Zenkraft middleware services synchronize carrier tracking events directly into Salesforce, providing full visibility into tracking updates with native data in your org.

Real-time shipment tracking is supported across over 200 major global and regional carrier integrations.

Shipment status updates refresh automatically based on carrier API tracking events published via webhooks, or via hourly batch synchronization schedules.

Tracking updates can be delivered through email, SMS, or through any marketing automation platform that can receive Salesforce API-driven notification events.

Failed deliveries and shipment exception status updates from Zenkraft can trigger operational escalation and customer service workflows.

Shipment tracking visibility helps reduce WISMO support requests and improves customer engagement via branded tracking pages, automated email updates, agentic interactions, and real-time visibility for customer support teams.

Tracking information can be surfaced directly inside Salesforce Service Cloud Case or Work Order records, and within any support workflows.

Proactive notifications can be triggered for delayed shipments, delivery exceptions, and failed deliveries.

Customers can access shipment tracking data through branded self-service portals and customer experience workflows.

Salesforce Flows can trigger alerts or operational responses based on shipment exception events.

Zenkraft delivers automated milestone-based shipment tracking updates, including Pickup, In-transit, Out-for-Delivery, Delivered, and Exception statuses.

International shipment tracking is supported within our global carrier network integrations.

Zenkraft Shipment tracking data can be analyzed using standard Salesforce Reports and Dashboards, or exported to any other analytics platforms.

Tracking data and workflows are supported for returns management and reverse logistics operations inside Salesforce in the same manner as for outbound shipments.

Customers can initiate returns through self-service portals connected to Salesforce workflows powered by Zenkraft invocable methods.

Return shipping labels can be automatically generated within Salesforce using supported carrier integrations.

Return labels and instructions can be dynamically generated using workflow rules and carrier logic, then provided to the customer through email or a portal.

Return rules can be configured using product type / value, customer segment, or operational policy.

Return authorization workflows can be managed directly inside Salesforce using automated approval logic and case workflows.

Return Shipment tracking data in customer portals and automated email notifications help reduce return-related customer service inquiries.

Automated returns workflows support FedEx, UPS, DHL, USPS, and additional global carriers.

Return Tracking Status updates synchronize automatically from our carrier integrations back into Zenkraft Shipment records in Salesforce.

International returns workflows support customs documentation and carrier-specific cross-border return processes.

Customer service teams can create, approve, and manage return shipments directly within Salesforce.

Zenkraft Tracking Status data can feed into refund approvals that are managed using Salesforce workflows and operational rules.

Zenkraft works seamlessly with Salesforce OMS to provide visibility into reverse logistics and return processing workflows.

Return reasons and operational trends can be analyzed using Salesforce reporting and analytics tools.

Returns automation reduces manual processing time and operational overhead for customer service and warehouse teams.

Salesforce-native data and methods from Zenkraft support shipping, tracking, and returns workflows for Agentforce actions and automation workflows.

Shipment tracking events synchronize into Salesforce and can trigger agentic workflows, customer notifications, and operational automation.

Automated shipment visibility and tracking workflows served up through Agentforce help reduce repetitive WISMO support inquiries and improve customer communication.

Agentic workflows can automate return label generation, shipment tracking, return approvals, and reverse logistics processes inside Salesforce.

Agentforce can access shipment status, carrier events, fulfillment data, returns activity, and operational shipping workflows stored in Salesforce.

Agentforce actions can automatically trigger shipment creation, tracking status notification, and pickup or returns processes using Flows that leverage Zenkraft data records and invocable methods in Salesforce.

Agentforce actions can surface carrier rate comparisons and recommended shipping methods using real-time carrier data.

AI-driven workflows can automate shipment status requests, delivery inquiries, and return-related customer service interactions.

Zenkraft exposes shipping workflows, carrier data, tracking events, and operational actions to Agentforce actions through our Salesforce-native carrier integratons, data objects, and invocable methods.

Carrier delays, failed deliveries, and shipment exceptions can trigger operational escalation workflows and agentic service actions.

Conversational shipment tracking experiences can be built using Agentforce and Zenkraft operational shipment data.

Shipping workflows can be customized using Salesforce Flow, automation rules, and Agent-driven operational logic.

Agentforce workflows can connect shipping operations with Salesforce OMS, warehouse processes, and fulfillment systems.

Zenkraft provides a common set of endpoints and response formats that simplify carrier API integations for FedEx, UPS, DHL, USPS, and over 200 additional global and regional shipping providers. See our Carrier API documentation here: /docs/api

Developers can access shipping workflows directly through our Salesforce managed package, or through direct integration to our API endpoints for non-Salesforce platforms.

Zenkraft APIs supports label generation, shipment tracking, rate shopping, delivery date calculations, pickup scheduling, and return requests.

The Zenkraft API platform supports scalable shipping operations designed for high shipment volumes and enterprise transaction processing.

Developers can customize shipping workflows for multiple carriers using our set of common API endpoints without the need to maintain complex middleware or ETL systems.

Zenkraft centralizes carrier connectivity and shipping workflows with a set of common API endpoints and standardized response formats, reducing the complexity of managing multiple direct carrier integrations.

Carrier authentication and credential management is managed within the Zenkraft API middleware.

Webhook and event-driven workflows can synchronize shipment updates, tracking events, and operational notifications in near real time.

Carrier outages and failed API responses can be managed using fallback logic, exception workflows, and operational alerting processes.

International shipping APIs support customs documentation, duties workflows, and carrier-specific cross-border shipping requirements.

External ERP, OMS, WMS, and ecommerce platforms can integrate with Zenkraft shipping services through APIs and workflow automation.

Multi-carrier routing and shipment optimization should be configured using business rules and selection logic within the system of record, then passed into Zenkraft API requests to the carrier of choice.

Shipment events, API activity, and operational logs can be exported directly to any business reporting or analytics tools.

The Zenkraft solution uses only web-server flow

Zenkraft does not use username-password flow

The most recent versions of the Zenkraft managed package uses Salesforce API v62. Visit our AppExchange listing to upgrade to the latest release if you are on a version that was installed prior to the 2025 calendar year: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DvLFvUAN

Zenkraft does not use SOAP APIs, our solution is based fully in REST.

Zekraft uses the High Volume model for Platform Event subscription