Automate Returns in Salesforce
Streamline returns from request to resolution all within Salesforce. Zenkraft unifies support workflows and self-service returns across B2B and B2C commerce, reducing manual effort and improving the customer experience.
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Streamline Return Processing
Automate returns end-to-end inside Salesforce with workflows that handle return creation, status updates, and inspection routing. Trigger updates and notifications automatically, so teams stay aligned without manual effort.
Simplify Customer Returns
Give customers faster, more transparent returns. Apply business rules to control return requests, automate status updates, and keep customers informed from request to resolution. Offer flexible return options, including QR code drop-offs, scheduled pickups, and convenient return locations.
Turn Returns Insight Into Action
Give customer service and operations shared visibility into every return. Track status in real time and move requests forward with automated workflows. Get insight to identify repeat returners, spot high-return products, and trigger reminders or label expirations automatically.
100% Salesforce Native
Works within your existing Salesforce workflows
Use existing objects, data, and processes without disruption. Automate shipment quoting and operations directly in Salesforce to accelerate time to value.
Built for every commerce framework
Support B2B and B2C Commerce with flexible components and integrations. Deliver consistent, mobile-ready experiences across storefronts and architectures. Integrate with SFRA, SiteGenesis, or headless frameworks using prebuilt components and APIs.
Automation & Agentforce
Automate every step of the shipping lifecycle
Using Salesforce-native workflows or Agentforce. Trigger actions like quoting, booking, tracking updates, returns, and notifications—without manual effort.
Extend automation to conversational experiences
Let agents handle requests, answer inquiries, and complete actions in real time, while reducing reliance on custom code and one-off integrations.
What is the Value of Zenkraft?
Automate manual tasks
Reduce time to ship, quote, track, and process returns to seconds—without switching between applications—by managing shipping directly in Salesforce. Agentforce-ready.
Complete customer 360
View shipments, deliveries, and returns alongside customer data in Salesforce. Real-time tracking updates flow directly from 200+ global carriers.
Eliminate technical debt
Avoid costly custom integrations and fragile code. Zenkraft runs natively in Salesforce, reducing complexity and long-term maintenance.
Fast implementation
Deploy in days or weeks, not months. Zenkraft's Salesforce-native architecture lets admins configure shipping workflows quickly without custom development.
200+ Carriers Supported
Zenkraft provides built-in integrations for parcel, LTL freight, and same-day carriers worldwide, with new carriers continuously added to the platform.
Frequently Asked Questions
Can customers initiate returns directly from a self-service portal with Zenkraft?
Customers can initiate returns through self-service portals connected to Salesforce workflows powered by Zenkraft invocable methods.
Does Zenkraft generate return shipping labels automatically inside Salesforce?
Return shipping labels can be automatically generated within Salesforce using supported carrier integrations.
Can return labels, QR codes, and instructions be dynamically generated by workflow rules?
Return labels and instructions can be dynamically generated using workflow rules and carrier logic, then provided to the customer through email or a portal.
Can return rules be configured by product type, customer segment, or order value?
Return rules can be configured using product type / value, customer segment, or operational policy.
How does Zenkraft manage return authorization workflows inside Salesforce?
Return authorization workflows can be managed directly inside Salesforce using automated approval logic and case workflows.