Zenkraft Blog

1-click International Shipping

Starting today, you can pull product data from related Order and Order Lines directly into the shipment wizard. This makes it possible to automatically submit paperless invoices, or lookup commercial invoice templates when shipping internationally. Docs here.

Ship Now Button

If the service type is selected, the ship now button will show (no need to calculate rates every time):

Address Validation Button & Global Apex Method

You can now validate addresses using wizard button or via APEX. docs here.

A few more Updates

• UPS Ground with Freight Pricing
• USPS International Shipments Via Bulk
• Limit how far back you want to schedule track shipments

USPS shipping with support for First Class, Priority, Priority Express, Library Mail, Media Mail, Parcel Select, First Class International, Priority Mail International and Priority Mail Express International services is now live on the AppExchange as part of our Multi-Carrier app!

Also included in this release:

– Communities – Pages enabled
– Print history supported
– FedEx Freight – special services supported & third party billing supported
– FedEx Lithium battery support
– DHL, DPD and Australia Post fixes

Install the app or upgrade from the AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DvLFvUAN

Version 3.29 is now available on the AppExchange! Install or Upgrade.

Salesforce File Support

Supports Files for all labels, documents, signature images – via custom setting checkbox. Here are the instructions for setup: https://zenkraft.com/docs/ups/enable-files

UPS Individual Tracking of packages

Each package now has its own tracking fields. This was to allow multi package shipments to be tracked individually, as there were times when a multi package shipment had 1 damaged package, but it wasn’t possible to identify that there had been an issue. Now users can write a process builder task on the damaged field to receive notifications of issues.

UPS Hazardous Materials Support

You can now send your dangerous goods and hazardous material shipment from within Salesforce.

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot.

We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation.

Using our three new methods, Service Cloud customers can:

1. Provide WISMO updates

2. Create return shipping labels for existing orders.

3. Re-schedule deliveries.

The power of the Salesforce platform means that the Bots are 100% configurable and the Zenkraft Actions can be easily added to existing Bot implementations.

A lot of our customers purchase our app to automate processes. They don’t realize how powerful the reporting capabilities are.

Well, the secrets out! 

We hope you will take advantage of this additional benefit of shipping from Salesforce by creating these 5 shipping reports. 

1. Late Shipments shows all shipments that have missed SLA. Great for building process builder tasks to alert customers, but also for auditing bills with your carrier/LSPs.

2. Un-Used Return Labels shows all labels that have been generated for returns, however they have not entered the carrier’s system yet.

3. Shipment Cost can show the cost of shipping to a particular account, but also by time period.

4. Shipment growth over time View shipment growth week-by-week. This can help with planning and forecasting peak delivery times:

5. Shipments Issues identify shipments with issues quickly and alert customers and/or contact your carrier to ensure they’re fixed quickly: