background

Zenkraft Blog

Run your Logistics and Post-Purchase Experience on the Salesforce Platform.

Latest Coronavirus Carrier Service Disruptions - in one place

Published on 23 March 2020 by in multi-carrier ecommerce 

 

The Coronavirus (COVID-19) Pandemic is presenting unprecedented challenges for retailers, shipping carriers and consumers across the globe. Shipping carriers being labeled as essential services have been called into action to help citizens adhere to shelter-in-place/quarantine restrictions. 

Most shipping carriers are adding additional safety measures to help slow the spread of the virus and prioritizing shipments by importance.  Additionally, air capacity has been dramatically reduced making it impossible for carriers to guarantee delivery in the time tables possible before this crisis. 

For information from health experts visit:

You can view European truck border crossing times here.

We have compiled this list of the latest shipping carrier service changes to help companies who depend on ecommerce survive this crisis. Our team will continue to update this page as the situation continues to evolve. 

Shipping Carrier Service Changes

Additional safety precautions to minimize contact during delivery. Service suspension effect Mongolia, The Philippines, China, Hong Kong, and Europe. Also expect delays when shipping to many other international destinations.   For more information click here

Additional safety precautions to minimize contact during delivery. For more information click here.

Temporary suspension of Priority Mail Express International time table guarantees on shipments destined for China and Hong Kong due to widespread airline cancellations and restrictions into this area. Anticipate delays in mail and packages destined to China as well as from China and from European countries subject to restricted passenger airline travel. For more information click here.

Additional safety precautions to minimize contact during delivery. Netherlands, Belgium and Luxembourg are accesible for delivery. Currently not possible to send parcels to DHL points in France and Spain. If you are shipping to Spain or Austria specific postal codes have been affected, you can view them here.

Additional safety precautions to minimize contact during delivery. Royal Mail’s International services are operational and continue to accept traffic. Delays are expected due to special orders related to the coronavirus. For country specific information click here.

Additional safety precautions to minimize contact during delivery. Canada Post has suspended normal delivery guarantees. Post offices will remain open. Some locations may have to temporarily adjust hours or briefly close due to local circumstances. For additional information click here.

Significant delays/suspensions to service areas around the globe. View a full list here.

Additional safety precautions to minimize contact during parcel delivery. Expect delays when shipping to China, Japan and Korea due to limited air capacity. For the latest international mail updates click here.

Currently no impact on service levels at national or local level.

Significant service suspensions for Express & Freight shipment. Greatest impact on air freight due to limited air capacity. For country specific information click here

For country specific information click here

Flight disruptions and cancellations impacting all inbound and outbound shipments. For country specific information click here

Awaiting information, in the meantime please contact them via https://boxberry.ru/en/

Minimal service interruption. Additional safety precautions to minimize contact during parcel delivery. For more information click here

 

Awaiting information, in the meantime please contact them via https://www.colisprive.fr/

 

No longer able to support packages for all destinations. Delivery of packages to the following destinations is suspended:

Tunisia, French Polynesia, Mongolia, Azerbaijan, The Philippines andThe American continent except USA, Canada, Brazil, Argentina and Mexico. There are also many additional closers. For more information click here

Loading restrictions in Europe and flight cancellations are causing delays. For more information click here

 

Operations have been effected by passenger flight cancellations. DB Schenker is chartering flights to cater to demand that was previously handled by passenger flights. For country specific information click here

Deliv continues to operate and offer local delivery services.

Awaiting information, in the meantime please contact them via https://www.deliver-it.com/.

Suspensions and delays for the following countries: France, Finland, Indonesia, Korea, Hong Kong, Australia, Egypt, Algeria, Angola, Bahrain, Cape Verde, Congo, Djibouti, Ireland, Mauritius, Norway, Venezuela, Brunei Darussalam, Myanmar, New Zealand, Saudi Arabia, Ecuador, Japan, Malta, Mongolia, UAE, Italy, USA, Morocco, Bulgaria, Romania. For additional information click here.

Expect delays due to shop closings & containment measures in some countries like France, Italy & Spain. For additional information click here.
 

Expect delays  around the world due to limited staff and health concerns at all ports, airports, and customs operations. For additional information click here

Fully operational, servicing all modes of transportation while abiding by government and health regulations. For updates click here.

Additional safety precautions in processing facility  and during delivery. Operating with minimal effects. For more information click here

 

Additional safety precautions in processing facility and during delivery. Operating with minimal effects.
 

Working with its partners to provide the highest level of service at this time. For more information click here

 

Awaiting additional information. 

 

Additional safety precautions. Limiting package pick up services at our local facilities. For more information click here


 

Awaiting information, in the meantime please contact them via https://lso.com/.

 

Awaiting information, in the meantime please contact them via https://www.menziesdistribution.com/.


 

Awaiting information, in the meantime please contact them via http://www.norcodelivery.com/

Discontinuing same-day on-call pickup requests on Sunday, March 29 to optimize routes and deliver the highest number of packages possible during this time of national emergency.

Additional safety precautions to minimize contact during delivery. Suspended UK and International service guarantees. For information click here

Isn't shipping to the following countries: Cayman Islands, Djibouti, Ecuador, French Polynesia, Kuwait, Libya, Moldova, Mongolia, Peru, Philippines, Somalia, Tunisia, Yemen. Expect delays when shipping to these countries: Algeria, Armenia, Argentina, Austalia, Bahrain, Belgium, Brunei, Brazil, Belize, Canada, Chile, China, Chad Estonia, Egypt, Equatorial Guinea, El Salvador, France, Germany, Guinea Bissau, Hong Kong, Honduras, India, Iraq, Italy, Jordan, Japan, Lebanon, Lithuania, Latvia, Morocco, Panama, Paraguay, Saudi Arabia, Spain, Suriname, South Korea, Sweden, United Kingdom, Ukraine, United States, Kosovo. For more information click here.

Additional safety precautions to minimize contact during delivery. For information click here

 

Closing individual parcel lockers and service points due to the coronavirus. For more information click here.

Additional safety precautions to minimize contact during delivery. Disrupted service to South Korea and Spain. Still processing shipments to China and Italy with delays. For more information click here

 

Expecting significant delays for international shipments. For more information click here

 

Additional safety precautions to minimize contact during domestic delivery. Shipments to and from international destinations may result in longer than usual deliveries. Suggests using Speedpost Priority and Speedpost Express services during this period for priority uplift. For more details click here

Additional safety precautions to minimize contact during delivery. For information click here

See Australia Post.

No planned shutdown periods or office closures. Working with government authorities to minimize the spread of the virus while continuing operations. For more information click here

Awaiting information, in the meantime please contact them via https://www.ukmail.com/

Awaiting information, in the meantime please contact them via http://www.unitycourier.com/.

Additional safety procedures to minimize contact during delivery. Operating as normal across our entire UK network with no service center closures. Expect delays when shipping internationally. For more details click here

Continue reading »

6 New Carriers!

Published on 13 January 2020 by in multi-carrier 

Zenkraft is excited to announce the addition of 6 new carriers to our network!

Deliver-It  

Deliver-It is based in the American Southwest and specializes in overnight/same-day delivery in California, Nevada, and Arizona. The carrier offers 3 Same Day delivery options including Stat (Immediate), Express (2 hour) and Regular (4 hour) options.


Unity Courier Service

Unity is based on the US West Coast and specializes in overnight delivery. It operates an impressive network of over 1500 drop boxes (with pickup until Midnight at many locations).


Spee-Dee

Speed-Dee is based in the American Mid-West and prides itself on providing a high level of personal care for each of it's customers. The carrier has a substantial next day footprint and is able to deliver in its service area at lower prices than larger competitors.

TNT Express

TNT Express is based in the Netherlands and ships to 200+ companies. The FedEx subsidiary offers ground and air delivery services. 


Singapore Post

Singapore Post is commonly referred to as SingPost, is based in Singapore and has served as the country’s postal service provider for 160 years. It currently operates in 19 other markets and is recognized as an innovator in the global shipping industry. 
 

CDL Last Mile

Columbus Last Mile is based in New York City and serves the US Northeast to MidAtlantic .  This regional carrier specializes in time sensitive deliveries, boasting a 98% time performance rating. 

 

For a full list of carriers, click here.

Continue reading »

Introducing Multi-Carrier for B2B Commerce

Published on 11 November 2019 by in b2bcommerce multi-carrier 

We are excited to announce the launch of Multi-Carrier Shipping for B2B Commerce on the Salesforce AppExchange!

We have been helping our clients in the B2C space deliver seamless customer experiences since 2010.

And now we are poised to do the same for B2B customer experiences!

Multi-Carrier Shipping for B2B Commerce empowers brands to:

- Add real-time estimated delivery dates during the checkout process.

- Show real-time tracking in my orders and manage returns.

- Send real-time branded tracking notifications to the customer.

- Keep shipping costs low with our boxing algorithm and pick and pack solution.

- Automate logistics processes without sending any PII data to third-party platforms.

Why we Invested in B2B e-Commerce (and why you should too)

B2B e-Commerce is a trend that is here to stay. 

https://www.digitalcommerce360.com/product/b2b-ecommerce-market-report

The reason B2B e-commerce is here to stay is that B2B buyers have seen how buying in the B2C space works. 

They see it when they are buying tickets to a basketball game, ordering a new tie for work, or renting a movie.

And they don't want to have to switch between buying experiences when they enter the office. They want the purchase they are making for their company to be a matter of clicks on a website. Not a gauntlet of phone calls and emails with sales reps. 

Brands that position themselves to meet B2B buyers evolving expectations are positioning themselves for long term success in their industry! 

#1 B2B Commerce App 

The launch of our newest app coincided with the addition of a Salesforce Commerce Cloud product collection on the AppExchange. This move makes it even easier for brands in the Salesforce ecosystem to identify and implement native solutions that best fit their organization. 

Image from the Salesforce AppExchange Commerce Cloud Product Collection

As one of the first partner-built Commerce Cloud solutions on the AppExchange, we are excited to see a spotlight shown on the Commerce Cloud category. And our app specifically that was ranked the #1 app in the B2B Commerce category. 

We hope this move will not only inspire brands to commit to creating B2B customer experiences that rival the incredible experiences currently being delivered to B2C customers, but also inspire AppExchange partners to deliver more and more B2B commerce focused solutions. 

Buzz About the Launch

"Our customers sell directly to consumers and to other businesses, often requiring a suite of integrations,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “With Zenkraft B2B Multi-Carrier Shipping, Returns and Tracking our customers will be able to quickly implement rating, tracking, and return technology for 60+ shipping carriers with Commerce Cloud to quickly go to market with an end-to-end commerce solution.”

“Zenkraft has been providing platform native solutions from the AppExchange since 2010. We’re excited about more Commerce Capabilities being added to the platform, ” says James Lumb, CEO of Zenkraft.

“Consumer demands are evolving rapidly and our partners are critical to delivering customer success,” said Woodson Martin, GM of AppExchange. “With more than 5,000 AppExchange listings that span across product categories and industries, our customers are able to power their digital transformations.”  

Interested in learning more about Multi-Carrier for B2B Commerce? Visit our product page or schedule a demo to learn more!  

 

Continue reading »

Litify & Zenkraft help Law Firm Increase Efficiency

Published on 24 September 2019 by in multi-carrier 

Introduction

Founded in late 2016, Litify’s mission is to transform how legal services are rendered through integrative, intuitive technology. The singular platform streamlines and automates task management, document generation, intake management, and client communications while providing data-driven insights that help law firms scale and increase their bottom line. Built on Salesforce.com, Litify is a secure, extensible, and rapidly evolving platform.

Zenkraft has been building Shipping applications on the Salesforce platform since 2009.  With a focus on process automation and declarative configuration (no code!), Zenkraft brings the functionality of 60+ global shipping carriers like FedEx, UPS, and USPS to the platform, natively.

 

The Problem

Traditionally connecting USPS and FedEx functionality for labeling and tracking would represent an IT integration project.  Because Litify and Zenkraft are built on the same platform, both solutions can empower business users to configure the application with clicks, no code access needed.

 

The Solution

Zenkraft brings mailroom functionality into ‘Matters’ in Litify, allowing the generation of mailers from workflow, and immediately associating the cost of mailers back to a ‘Matter’.  

Simply by sending a mailer to a Litify Contact, Zenkraft automatically creates a cost line item under the related ‘Matter’.  Zenkraft also provides status updates as the mailers are delivered; any user can see when a package was sent and delivered, or better yet, build powerful workflow actions to assist with faster client on-boarding.

Customer Story

We recently sat down with Marc Bloch, Practice Manager at Brooks Injury Law, to discuss the effect implemented Litify and Zenkraft had on the firm. 

Why did you choose to use Zenkraft and Litify?

We chose Litify because it is the most sophisticated, customizable, forward-thinking case management system out there.  We chose Zenkraft because we had a history of using e-postage software with other case management systems, and Litify’s implementation partner, Brio, highly recommended Zenkraft and said it was the best Salesforce-compatible solution out there for electronic postage integration.

Where did you see value in using them?

We are always looking for ways to do things faster and more efficiently.  Having a platform like Litify that can integrate with so many different solutions has proven invaluable in that regard.  With the Multi-Carrier tool from Zenkraft, we can quickly print the postage and recipient information for any carrier we need.  Employees have raved about how easy this makes their lives.

Were you able to onboard more clients in less time using these two platform solutions?

Yes.  Because they work seamlessly with one another, we can do everything we need to do for a new client without ever leaving our Litify screen.  We save time by not having to bounce between different software platforms. Platforms that do not integrate with one another always result in more manual labor (and hence, more cost) on our end.

How did you track each shipment before using Zenkraft?

Manually.  We would type in the tracking # into our old case management software and have to go to FedEx or the postal service online to manually enter tracking numbers.

Has the Zenkraft/Litify integration allowed you greater control over shipping costs? 

YES.  I would be afraid to know how much money was lost in shipping costs when employees would not enter their postage expenses.  Now, thanks to Litify and Zenkraft, we don’t have to enter them. The software does it for us automatically. This is saving us thousands of dollars annually.

Was there an efficiency gain in using Zenkraft?

Yes, I hate doing mailings but with Zenkraft, it takes such little effort that I don’t mind.  Fewer keystrokes = more employee productivity (and, just as importantly, more employee happiness).

If you were to send a document to the wrong address/person, what is the impact?  Did you see a reduction in error when you started using Zenkraft?

Depending on the document, there are potentially huge implications.  If we miss a deadline, it can have a significant adverse impact on a client’s case.  Because Zenkraft pulls addresses from Litify automatically and can also validate those addresses, we have not had any mail bounce back due to our error since we began using Zenkraft.

Continue reading »