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Zenkraft Blog

Run your Logistics and Post-Purchase Experience on the Salesforce Platform.

Introducing Multi-Carrier for B2B Commerce

Published on 11 November 2019 by in b2bcommerce multi-carrier 

We are excited to announce the launch of Multi-Carrier Shipping for B2B Commerce on the Salesforce AppExchange!

We have been helping our clients in the B2C space deliver seamless customer experiences since 2010.

And now we are poised to do the same for B2B customer experiences!

Multi-Carrier Shipping for B2B Commerce empowers brands to:

- Add real-time estimated delivery dates during the checkout process.

- Show real-time tracking in my orders and manage returns.

- Send real-time branded tracking notifications to the customer.

- Keep shipping costs low with our boxing algorithm and pick and pack solution.

- Automate logistics processes without sending any PII data to third-party platforms.

Why we Invested in B2B e-Commerce (and why you should too)

B2B e-Commerce is a trend that is here to stay. 

https://www.digitalcommerce360.com/product/b2b-ecommerce-market-report

The reason B2B e-commerce is here to stay is that B2B buyers have seen how buying in the B2C space works. 

They see it when they are buying tickets to a basketball game, ordering a new tie for work, or renting a movie.

And they don't want to have to switch between buying experiences when they enter the office. They want the purchase they are making for their company to be a matter of clicks on a website. Not a gauntlet of phone calls and emails with sales reps. 

Brands that position themselves to meet B2B buyers evolving expectations are positioning themselves for long term success in their industry! 

#1 B2B Commerce App 

The launch of our newest app coincided with the addition of a Salesforce Commerce Cloud product collection on the AppExchange. This move makes it even easier for brands in the Salesforce ecosystem to identify and implement native solutions that best fit their organization. 

Image from the Salesforce AppExchange Commerce Cloud Product Collection

As one of the first partner-built Commerce Cloud solutions on the AppExchange, we are excited to see a spotlight shown on the Commerce Cloud category. And our app specifically that was ranked the #1 app in the B2B Commerce category. 

We hope this move will not only inspire brands to commit to creating B2B customer experiences that rival the incredible experiences currently being delivered to B2C customers, but also inspire AppExchange partners to deliver more and more B2B commerce focused solutions. 

Buzz About the Launch

"Our customers sell directly to consumers and to other businesses, often requiring a suite of integrations,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “With Zenkraft B2B Multi-Carrier Shipping, Returns and Tracking our customers will be able to quickly implement rating, tracking, and return technology for 60+ shipping carriers with Commerce Cloud to quickly go to market with an end-to-end commerce solution.”

“Zenkraft has been providing platform native solutions from the AppExchange since 2010. We’re excited about more Commerce Capabilities being added to the platform, ” says James Lumb, CEO of Zenkraft.

“Consumer demands are evolving rapidly and our partners are critical to delivering customer success,” said Woodson Martin, GM of AppExchange. “With more than 5,000 AppExchange listings that span across product categories and industries, our customers are able to power their digital transformations.”  

Interested in learning more about Multi-Carrier for B2B Commerce? Visit our product page or schedule a demo to learn more!  

 

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Litify & Zenkraft help Law Firm Increase Efficiency

Published on 24 September 2019 by in multi-carrier 

Introduction

Founded in late 2016, Litify’s mission is to transform how legal services are rendered through integrative, intuitive technology. The singular platform streamlines and automates task management, document generation, intake management, and client communications while providing data-driven insights that help law firms scale and increase their bottom line. Built on Salesforce.com, Litify is a secure, extensible, and rapidly evolving platform.

Zenkraft has been building Shipping applications on the Salesforce platform since 2009.  With a focus on process automation and declarative configuration (no code!), Zenkraft brings the functionality of 60+ global shipping carriers like FedEx, UPS, and USPS to the platform, natively.

 

The Problem

Traditionally connecting USPS and FedEx functionality for labeling and tracking would represent an IT integration project.  Because Litify and Zenkraft are built on the same platform, both solutions can empower business users to configure the application with clicks, no code access needed.

 

The Solution

Zenkraft brings mailroom functionality into ‘Matters’ in Litify, allowing the generation of mailers from workflow, and immediately associating the cost of mailers back to a ‘Matter’.  

Simply by sending a mailer to a Litify Contact, Zenkraft automatically creates a cost line item under the related ‘Matter’.  Zenkraft also provides status updates as the mailers are delivered; any user can see when a package was sent and delivered, or better yet, build powerful workflow actions to assist with faster client on-boarding.

Customer Story

We recently sat down with Marc Bloch, Practice Manager at Brooks Injury Law, to discuss the effect implemented Litify and Zenkraft had on the firm. 

Why did you choose to use Zenkraft and Litify?

We chose Litify because it is the most sophisticated, customizable, forward-thinking case management system out there.  We chose Zenkraft because we had a history of using e-postage software with other case management systems, and Litify’s implementation partner, Brio, highly recommended Zenkraft and said it was the best Salesforce-compatible solution out there for electronic postage integration.

Where did you see value in using them?

We are always looking for ways to do things faster and more efficiently.  Having a platform like Litify that can integrate with so many different solutions has proven invaluable in that regard.  With the Multi-Carrier tool from Zenkraft, we can quickly print the postage and recipient information for any carrier we need.  Employees have raved about how easy this makes their lives.

Were you able to onboard more clients in less time using these two platform solutions?

Yes.  Because they work seamlessly with one another, we can do everything we need to do for a new client without ever leaving our Litify screen.  We save time by not having to bounce between different software platforms. Platforms that do not integrate with one another always result in more manual labor (and hence, more cost) on our end.

How did you track each shipment before using Zenkraft?

Manually.  We would type in the tracking # into our old case management software and have to go to FedEx or the postal service online to manually enter tracking numbers.

Has the Zenkraft/Litify integration allowed you greater control over shipping costs? 

YES.  I would be afraid to know how much money was lost in shipping costs when employees would not enter their postage expenses.  Now, thanks to Litify and Zenkraft, we don’t have to enter them. The software does it for us automatically. This is saving us thousands of dollars annually.

Was there an efficiency gain in using Zenkraft?

Yes, I hate doing mailings but with Zenkraft, it takes such little effort that I don’t mind.  Fewer keystrokes = more employee productivity (and, just as importantly, more employee happiness).

If you were to send a document to the wrong address/person, what is the impact?  Did you see a reduction in error when you started using Zenkraft?

Depending on the document, there are potentially huge implications.  If we miss a deadline, it can have a significant adverse impact on a client’s case.  Because Zenkraft pulls addresses from Litify automatically and can also validate those addresses, we have not had any mail bounce back due to our error since we began using Zenkraft.

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Managing your own fleet in Salesforce

Published on 13 May 2019 by in multi-carrier tracking 

 

In Multi-carrier version 1.42, you are now able to manage your own carriers in Salesforce. For example, perhaps you ship parts in Salesforce with FedEx and UPS. But some of the larger items deliver you manage your own delivery fleet. With Multi-carrier v1.42, you can now manage your own fleet! A summary of the functionality is below. Also I’d recommend checking out our demo video release notes are here. Full documentation this new feature is available here.

 

Custom Preferences

You are able to define the service types, packaging types and reference fields for the carrier data. This will make them appear in the shipping wizard when you book shipments. You can also create shipments using Process Builder and our global apex methods too.

 

Shipping

In the wizard you will see below that the service type, packaging type and reference fields are populated in the wizard. You can also set these values using Process Builder.

 

Transmitting data to carriers

Many smaller carriers work with CSV over FTP. With Zenkraft you can enter the carrier's FTP credentials in the preference to automatically transmit shipping data to the carrier at the end of the day.

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