Introducing Multi-Carrier for B2B Commerce

Published on 11 November 2019 in b2bcommerce multi-carrier 

We are excited to announce the launch of Multi-Carrier Shipping for B2B Commerce on the Salesforce AppExchange!

We have been helping our clients in the B2C space deliver seamless customer experiences since 2010.

And now we are poised to do the same for B2B customer experiences!

Multi-Carrier Shipping for B2B Commerce empowers brands to:

- Add real-time estimated delivery dates during the checkout process.

- Show real-time tracking in my orders and manage returns.

- Send real-time branded tracking notifications to the customer.

- Keep shipping costs low with our boxing algorithm and pick and pack solution.

- Automate logistics processes without sending any PII data to third-party platforms.

Why we Invested in B2B e-Commerce (and why you should too)

B2B e-Commerce is a trend that is here to stay.

The reason B2B e-commerce is here to stay is that B2B buyers have seen how buying in the B2C space works. 

They see it when they are buying tickets to a basketball game, ordering a new tie for work, or renting a movie.

And they don't want to have to switch between buying experiences when they enter the office. They want the purchase they are making for their company to be a matter of clicks on a website. Not a gauntlet of phone calls and emails with sales reps. 

Brands that position themselves to meet B2B buyers evolving expectations are positioning themselves for long term success in their industry! 

#1 B2B Commerce App 

The launch of our newest app coincided with the addition of a Salesforce Commerce Cloud product collection on the AppExchange. This move makes it even easier for brands in the Salesforce ecosystem to identify and implement native solutions that best fit their organization. 

Image from the Salesforce AppExchange Commerce Cloud Product Collection

As one of the first partner-built Commerce Cloud solutions on the AppExchange, we are excited to see a spotlight shown on the Commerce Cloud category. And our app specifically that was ranked the #1 app in the B2B Commerce category. 

We hope this move will not only inspire brands to commit to creating B2B customer experiences that rival the incredible experiences currently being delivered to B2C customers, but also inspire AppExchange partners to deliver more and more B2B commerce focused solutions. 

Buzz About the Launch

"Our customers sell directly to consumers and to other businesses, often requiring a suite of integrations,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “With Zenkraft B2B Multi-Carrier Shipping, Returns and Tracking our customers will be able to quickly implement rating, tracking, and return technology for 60+ shipping carriers with Commerce Cloud to quickly go to market with an end-to-end commerce solution.”

“Zenkraft has been providing platform native solutions from the AppExchange since 2010. We’re excited about more Commerce Capabilities being added to the platform, ” says James Lumb, CEO of Zenkraft.

“Consumer demands are evolving rapidly and our partners are critical to delivering customer success,” said Woodson Martin, GM of AppExchange. “With more than 5,000 AppExchange listings that span across product categories and industries, our customers are able to power their digital transformations.”  

Interested in learning more about Multi-Carrier for B2B Commerce? Visit our product page or schedule a demo to learn more!