10 tips on how to automate Returns Processing on Salesforce Commerce Cloud. This article walks through the various store elements to consider whilst designing self-service return capabilities into your commerce experience!
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Zenkraft Blog
Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
PostNord now available for Salesforce
Published on 26 August 2020 by in commerce-cloud salesforce-order-management returns 
PostNord is now available from Zenkraft for Salesforce Commerce Cloud, Service Cloud, Order Management and any other Salesforce Cloud!
Continue reading »Split Shipments in Salesforce Commerce Cloud
Published on 20 August 2020 by in salesforce commerce-cloud 
Split shipments often create headaches for retailers. They're a big cause of "Where is my order?" enquiries - one of our customers had 50% of their "WISMO" enquiries coming from 7% of their split orders. Unless the retailer clearly communicates their order has been split into multiple shipments (and the consumer reads that communicate) your customer will most likely think that as a retailer you've forgotten to send their stuff. They'll be on the phone within minutes!
Continue reading »Salesforce Order Management
Published on 09 March 2020 by in salesforce commerce-cloud salesforce-order-management returns
Zenkraft's Salesforce Order Management integration adds 100% native shipping, tracking and returns functionality to Salesforce Order Management.
Keep reading to see how Zenkraft integrates with Salesforce's newest Commerce product!
Automating Shipping Carrier Selection
5 Can't Miss B2C E-commerce Sessions
Published on 15 November 2019 by in salesforce ecommerce commerce-cloud
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