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Shipping and Returns Salesforce Commerce Cloud Cartridge

Published on 04 February 2019 by in ecommerce commerce-cloud 

After many months in beta, Zenkraft's Commerce Cloud Cartridge is available via the Link Marketplace. Listing available here: 

https://www.salesforce.com/products/commerce-cloud/partner-marketplace/partners/zenkraft/

The cartridge enables Salesforce Commerce Cloud Customers to:

Book Shipments 

Book shipments with 45 supported shipping carriers or any other carrier via carrier hub. This is an available, schedulable job that will create new Zenkraft Shipments for all orders. Also included is a Business Manager extension that allows you to see the status of orders as they await to have shipments created and to also print labels for shipments that have already been created.

 

Self-Service Returns

Users are given the option to print shipping labels for product returns or email them to themselves for later use. This includes a separate UI for users to select specific items and quantities from their order to return. This is accessed through the Track Order area or in Order History for logged-in users.

 

 

Show Order Status in Real-Time

Zenkraft provides real-time order status via the User Account. This is automatically updated every hour so your customer can see the current status of the order in real-time. 

 

Display Rates & Carrier Services in Checkout

Users are able to retrieve real-time shipping rates from Zenkraft for multiple carriers. The rates are based on the customer’s shipping address as well as items currently in their cart and still allows for all Commerce Cloud functionality such as real-time order total updates and shipping promotions. There is also the ability to add markup to the shipping rate as a flat amount or a percentage.

 

 

 

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