Maximize Visibility and Efficiency with Shipment Tracking
In today’s fast-paced business environment, having real-time visibility into shipment status is crucial for delivering exceptional customer service and driving operational efficiency. Zenkraft’s Multi-Carrier tracking package seamlessly integrates with Salesforce Core, providing your team with automated, up-to-date tracking updates for every shipment. With minimal configuration required, this solution offers full visibility across all carriers, reducing complexity and enabling faster decision-making. By providing your team with automated, up-to-date tracking updates for every shipment, Zenkraft empowers your team to proactively manage shipments, enhance customer satisfaction, and reduce manual follow-ups.
This update will give you an introduction to Zenkraft’s powerful tracking capabilities and walk you through how to verify your tracking setup and access features.
Tracking in Salesforce Core
Our Multi-Carrier package seamlessly integrates with your Salesforce instance to deliver regular tracking updates for every shipment, with minimal configuration required. By leveraging this feature, your team gains full visibility into the status of all shipments, as updates are automatically stored on the corresponding shipment object. This ensures you have up-to-date information at your fingertips, enabling faster decision-making, enhanced customer service, and more efficient operations.
Zenkraft also standardizes tracking statuses across different carriers into one of six standard statuses (Created, Picked Up, In Transit, Out for Delivery, Delivered, and Exception). This reduces complexity for your team and enables standard shipment reporting across carriers.
For more granular tracking information, we also surface in your Salesforce instance the carrier status description, and the ability to enable checkpoints so your team can retain past tracking statuses for all shipments.
How to check if you are already tracking in Salesforce Core?
From your app launcher, Navigate to Zenkraft Settings:
Within Zenkraft Settings, navigate to the tracking tab. Depending on your package version, you should have one or two tracking options. See if you have any configuration added under the Webhook Tracking or Scheduled Tracking headers:
If not, you have the opportunity to get increased value from Zenkraft by enabling these features. Please refer to our Tracking Documentation to configure Schedule Tracking in as few as five clicks.
If you are interested in setting up Self-Service Webhook Tracking, which is ideal for customers who are tracking a high volume of Shipments, or who require updates as soon as possible, please reach out to support@zenkraft.com or your Technical Account Manager who can assist you with configuration.
Tracking in SFCC
If you are utilizing the Zenkraft Commerce Cloud Cartridge, you can also take advantage of tracking functionality to cut down on WISMO requests, and provide your clients with a seamless tracking experience, by enabling both ad hoc updates through our tracking pages and regular updates with our shipping notifications.
Please refer to our SFCC tracking documentation for implementation instructions, and don’t hesitate to reach out to support@zenkraft.com or your Technical Account Manager for assistance with your configuration.
Tracking with our API
API Customers can also hit our /track endpoint to get shipping updates for any shipments created on their account.
Please refer to our carrier-specific API documentation for guidance on formatting this request.
