Zenkraft Blog

As you know, thousands of users every day use Zenkraft to manage returns in service cloud. From Multi-carrier version 1.42, you are now able to use Salesforce email templates to send return labels. This means you can:

• Add merge fields into the email template to include extra information such as order information, account information.
• Add your branding to the email, you can even include upsell promotions to the email too. This will enable you to provide a consistent brand experience with our branded tracking add-on.

To learn more, checkout the documentation or watch our release overview video from 8m 42.

In Multi-carrier version 1.42, you are now able to manage your own carriers in Salesforce. For example, perhaps you ship parts in Salesforce with FedEx and UPS. But some of the larger items deliver you manage your own delivery fleet. With Multi-carrier v1.42, you can now manage your own fleet! A summary of the functionality is below. Also I’d recommend checking out our demo video release notes are here. Full documentation this new feature is available here.

Custom Preferences

You are able to define the service types, packaging types and reference fields for the carrier data. This will make them appear in the shipping wizard when you book shipments. You can also create shipments using Process Builder and our global apex methods too.

Shipping

In the wizard you will see below that the service type, packaging type and reference fields are populated in the wizard. You can also set these values using Process Builder.

Transmitting data to carriers

Many smaller carriers work with CSV over FTP. With Zenkraft you can enter the carrier's FTP credentials in the preference to automatically transmit shipping data to the carrier at the end of the day.

The release notes are available here.

A video overview of the release is available here:

Send branded tracking emails to your customers. Powered by Process Builder and Email templates so there is no need to learn a new system.

Drive trusted traffic back to your website instead of the generic carrier tracking page. This could be up to 5 more visits to your site for every shipment. Once live, you can monitor the tracking page's performance with your own Analytics tools.

More information is available here: https://zenkraft.com/branded-tracking

Benefits include:

• Drive traffic to your website instead of the carrier's site
• Provide a consistent brand experience
• 100% Native on Salesforce