Self-service Returns and Order Status using Einstein Bots

Published on 2018-09-18 by James Lumb

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot.

We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation.

Using our three new methods, Service Cloud customers can:

  1. Provide WISMO updates
  2. Create return shipping labels for existing orders.
  3. Re-schedule deliveries.

The power of the Salesforce platform means that the Bots are 100% configurable and the Zenkraft Actions can be easily added to existing Bot implementations.


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