Self-service Returns and Order Status using Einstein Bots

Published on 18 September 2018 in  

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot.

We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation.

Using our three new methods, Service Cloud customers can:

1. Provide WISMO updates

2. Create return shipping labels for existing orders.

3. Re-schedule deliveries.

The power of the Salesforce platform means that the Bots are 100% configurable and the Zenkraft Actions can be easily added to existing Bot implementations.