During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot.
We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation.
Using our three new methods, Service Cloud customers can:
1. Provide WISMO updates
2. Create return shipping labels for existing orders.
3. Re-schedule deliveries.
The power of the Salesforce platform means that the Bots are 100% configurable and the Zenkraft Actions can be easily added to existing Bot implementations.