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Zenkraft Blog

Zenkraft Blogs about Logistics, LSPs, Integration with CRM, ERP and WMS applications.

Using Email templates for Returns

Published on 14 May 2019 by in salesforce ecommerce returns 

 

As you know, thousands of users every day use Zenkraft to manage returns in service cloud. From Multi-carrier version 1.42, you are now able to use Salesforce email templates to send return labels. This means you can:

  • Add merge fields into the email template to include extra information such as order information, account information.
  • Add your branding to the email, you can even include upsell promotions to the email too. This will enable you to provide a consistent brand experience with our branded tracking add-on.


To learn more, checkout the documentation or watch our release overview video from 8m 42.

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Salesforce branded tracking and emails

Published on 18 March 2019 by in ecommerce tracking 

Send branded tracking emails to your customers. Powered by Process Builder and Email templates so there is no need to learn a new system.

Drive trusted traffic back to your website instead of the generic carrier tracking page. This could be up to 5 more visits to your site for every shipment. Once live, you can monitor the tracking page's performance with your own Analytics tools.

More information is available here: https://zenkraft.com/branded-tracking

 

Benefits include:

 

  • Drive traffic to your website instead of the carrier's site
  • Provide a consistent brand experience
  • 100% Native on Salesforce

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Salesforce Pick and Pack Station

Published on 12 February 2019 by in ecommerce usps salesforce fedex lightning 

 

We've been asked for a long time - how do we associate products with packages? Today in version 1.34 of our Multi-Carrier app we've launched a packing UI. This integrates directly with ANY Order object structure in Salesforce. See the docs. The process is as follows:

 

  1. Integrate with your Order and Order Lines
  2. Pack products into containers using a barcode scanner
  3. Generate Shipping labels
  4. Track shipments at an order line level

 

Would you like to learn more? Schedule a demo.

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