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Run your Logistics and Post-Purchase Experience on the Salesforce Platform.
5 Ways to Improve the Post-Purchase Customer Experience
Published on 24 September 2019 by in b2bcommerce commerce-cloud returns 
Did you know that over 55% of consumers aren't pleased with their online experience?
Continue reading »Litify & Zenkraft help Law Firm Increase Efficiency
Published on 24 September 2019 by in multi-carrier
Shipping Notifications on Commerce Cloud
Published on 03 September 2019 by in salesforce commerce-cloud
Inform customers in an instant
Say goodbye to email shipping notifications sitting unopened in customer inboxes. Zenkraft has added real-time shipping notification support to our Commerce Cloud cartridge. This enables the notifications to be sent directly from the carrier to your customer. Instead, customers who have agreed to receive WhatsApp, Facebook Messenger, Slack, or SMS text messages will be able to immediately see the latest delivery status on the messaging a...
Continue reading »Returns in Europe - using postal services to save $1.1m per year (and increase conversions)
Published on 22 August 2019 by in europe salesforce commerce-cloud returns
US based retailers will find it challenging to establish B2C reverse logistics (RMA/Warranty/Exchanges) in the European market. Europe had 50 countries, 25 official languages and 28 different currencies. There are also many more postal providers and consolidators providing more options compared to the US.
But making returns easy, and cost-effective will have a profound impact on the success in this market.
To help retailers setup for success, we’ve outlined a 8 step process to bui...
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