Zenkraft Blog

Run your Logistics and Post-Purchase Experience on the Salesforce Platform.

Shipping Notifications on Commerce Cloud

Published on 03 September 2019 by in salesforce commerce-cloud 

Inform customers in an instant

Say goodbye to email shipping notifications sitting unopened in customer inboxes. Zenkraft has added real-time shipping notification support to our Commerce Cloud cartridge. This enables the notifications to be sent directly from the carrier to your customer. Instead, customers who have agreed to receive WhatsApp, Facebook Messenger, Slack, or SMS text messages will be able to immediately see the latest delivery status on the messaging a...

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Returns in Europe - using postal services to save $1.1m per year (and increase conversions)

Published on 22 August 2019 by in europe salesforce commerce-cloud returns 

US based retailers will find it challenging to establish B2C reverse logistics (RMA/Warranty/Exchanges) in the European market. Europe had 50 countries, 25 official languages and 28 different currencies. There are also many more postal providers and consolidators providing more options compared to the US.

But making returns easy, and cost-effective will have a profound impact on the success in this market.

To help retailers setup for success, we’ve outlined a 8 step process to bui...

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Estimated Delivery dates (EDD) in Salesforce Commerce Cloud

Published on 06 August 2019 by in salesforce ecommerce commerce-cloud 


When it comes to shipping, studies show that what users really care about is not “shipping speed” but rather the date of delivery, as in: “When will I receive my order?”

The majority of e-commerce sites still provide shipping options such as “delivers in 3-6 days” or “next-day delivery” with a cut-off time such as “Order by 5pm”. This creates a bad user experience for the customer because they have to work out a.) what dates are 3-6 days out ...

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