The perfect pair for law firms.Continue reading »
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Shipping Notifications on Commerce CloudPublished on 03 September 2019 by in salesforce commerce-cloud
Inform customers in an instant
Say goodbye to email shipping notifications sitting unopened in customer inboxes. Zenkraft has added real-time shipping notification support to our Commerce Cloud cartridge. This enables the notifications to be sent directly from the carrier to your customer. Instead, customers who have agreed to receive WhatsApp, Facebook Messenger, Slack, or SMS text messages will be able to immediately see the latest delivery status on the messaging a...Continue reading »
Returns in Europe - using postal services to save $1.1m per year (and increase conversions)Published on 22 August 2019 by in europe salesforce commerce-cloud returns
US based retailers will find it challenging to establish B2C reverse logistics (RMA/Warranty/Exchanges) in the European market. Europe had 50 countries, 25 official languages and 28 different currencies. There are also many more postal providers and consolidators providing more options compared to the US.
But making returns easy, and cost-effective will have a profound impact on the success in this market.
To help retailers setup for success, we’ve outlined a 8 step process to bui...Continue reading »
Estimated Delivery dates (EDD) in Salesforce Commerce CloudPublished on 06 August 2019 by in salesforce ecommerce commerce-cloud
When it comes to shipping, studies show that what users really care about is not “shipping speed” but rather the date of delivery, as in: “When will I receive my order?”
The majority of e-commerce sites still provide shipping options such as “delivers in 3-6 days” or “next-day delivery” with a cut-off time such as “Order by 5pm”. This creates a bad user experience for the customer because they have to work out a.) what dates are 3-6 days out ...Continue reading »
Video: Manage Returns and Repairs in Service CloudPublished on 11 June 2019 by in returns repairs service-cloud
We've just surpassed 35,000 users using Zenkraft every day to manage shipping on Salesforce! Here is a video showing a popular use case:
... Continue reading »
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