Zenkraft Blog

Run your Logistics and Post-Purchase Experience on the Salesforce Platform.

1-click International Shipping Now Available

Published on 16 January 2019 by in ups multi-carrier usps fedex 

1-click International Shipping

Starting today, you can pull product data from related Order and Order Lines directly into the shipment wizard. This makes it possible to automatically submit paperless invoices, or lookup commercial invoice templates when shipping internationally. Docs here.

Ship Now Button

If the service type is selected, the ship now button will show (no need to calculate rates every time):

Address Validation Button & Global Apex Method

You can now validate addresses using wizard button or via APEX. docs here.

A few more Updates

  • UPS Ground with Freight Pricing
  • USPS International Shipments Via Bulk
  • Limit how far back you want to schedule track shipments

Continue reading »

USPS added to Multi-Carrier (v1.27)

Published on 18 December 2018 by in  

USPS shipping with support for First Class, Priority, Priority Express, Library Mail, Media Mail, Parcel Select, First Class International, Priority Mail International and Priority Mail Express International services is now live on the AppExchange as part of our Multi-Carrier app!

Also included in this release:

– Communities – Pages enabled
– Print history supported
– FedEx Freight – special services supported & third party billing supported
– FedEx Lithium battery support
– DHL, DPD and Australia Post fixes

Install the app or upgrade from the AppExchange:

Continue reading »

UPS Version 3.29 for Salesforce Released

Published on 30 October 2018 by in  

Version 3.29 is now available on the AppExchange! Install or Upgrade.

Salesforce File Support

Supports Files for all labels, documents, signature images – via custom setting checkbox. Here are the instructions for setup:

UPS Individual Tracking of packages

Each package now has its own tracking fields. This was to allow multi package shipments to be tracked individually, as there were times when a multi package shipment had 1 damaged package, but it wasn’t possible to identify that there had been an issue. Now users can write a process builder task on the damaged field to receive notifications of issues.

UPS Hazardous Materials Support

You can now send your dangerous goods and hazardous material shipment from within Salesforce.

Continue reading »

Self-service Returns and Order Status using Einstein Bots

Published on 18 September 2018 by in  

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot.

We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation.

Using our three new methods, Service Cloud customers can:

1. Provide WISMO updates

2. Create return shipping labels for existing orders.

3. Re-schedule deliveries.

The power of the Salesforce platform means that the Bots are 100% configurable and the Zenkraft Actions can be easily added to existing Bot implementations.

Continue reading »