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COMMON ISSUE

I can't see your shipment objects

You are trying to use our app but a user can't see the Zenkraft objects such as Shipment, Package etc.

PROBLEM

The user is not able to see shipment objects

There are a few potentials reasons why your users aren't able to see the shipment objects and we will detail them below:

SOLUTION 1

Ensure User is Licensed

Make sure your user has a licence for our Multi Carrier App. You can check this by going into Setup > Installed Packages and clicking on the Manage link next to our Multi Carrier app.

Make sure to add your users so they have a licence. Once the user has been added, please recheck to see whether they have access now.

SOLUTION 2

Ensure User has correct permissions

Make sure that your users profile has access to the objects in our package. You can check this by going to Setup > Object Manger and checking each of the objects under the zkmulti namespace to see if that profile has access to read/write.

TODO

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Email me activiation link for access

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