Global Logistics Salesforce Multi-Carrier Default Values Docs

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Who are you?

New Customer

I'm looking for help setting up a trial

Existing Customer

I already have a contract in place with Zenkraft

Salesforce SI / Consultant

I'm implementing Zenkraft for a customer

Salesforce Employee

I'm looking to demo Zenkraft to a prospect/customer

My Use Case is:

Manage Returns from a Case

Fulfill orders from the Order object

Ship from a Custom Object

Integrate with another ISV app

I'm trying to:

Setup a Printer

Create a Preference

Setup Custom Address Source

Fix a Permissions issue

Fix another issue

We will do this for you!

Salesforce Org ID

Your email (we'll email you once done)

Golden record URL

I have created a user for Zenkraft with email support@zenkraft.com

Describe the use case

Here are the next steps:

Install our Multi-Carrier app from the AppExchange.
Creae a test FedEx preference to create sample shipments (you won't be charged).
Setup a Custom Address Source with the Case object
Create a Process Builder to move tracking data back onto the Case

Have you followed our guide for printing setup on Windows and Mac?

Here are the guides for setting up your preferences with

Multi Carrier (https://zenkraft.com/docs/multi/preferences)
FedEx (https://zenkraft.com/docs/fedex/preferences)
UPS (https://zenkraft.com/docs/ups/preferences)
USPS (https://zenkraft.com/docs/usps/preferences)
Purolator (https://zenkraft.com/docs/purolator/preferences)

Have a look at some of our Custom Address Source guides for each of the apps

Multi Carrier (Guide here)
FedEx (Guide here)
UPS (Guide here)
USPS (Guide here)
Purolator (Guide here)

Remember to create a NEW lookup from the shipment object to your custom or standard object first to then associate with your Custom Address Source.

If your users can’t access the app, or are unable to input text into fields of the Wizard then its most probably a permissions issue.

Multi Carrier (Guide here)
FedEx (Guide here)
UPS (Guide here)
USPS (Guide here)

Finally make sure they have a licence to use the app!

The three most common way to fulfill orders using Salesforce are as follows:

1. Using the Wizard

Our domestic and international guides will explain how the shipping wizard works.

2. Using Process Builder

Create shipments when the Order object is created or changes e.g. an order is approved Process Builder Docs

3. Ship from List View

Want to bulk ship and print order? Checkout our ship from a list view docs

Here are the docs (remember to create a lookup field first):

Custom address source docs

The three most popular integrates are listed below:

Setup Guide

There are 10+ other integrations documented here

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