Preferences
In order to create a Preference for Royal Mail in the Multi-carrier
application please provide the following information to your Technical Account Manager.
It generally takes two days for Royal Mail to get this set up in our system. Once this is set up we will
be able to generate the credentials and you can add the preference to your salesforce instance.
- Your Company Name
- Posting Location (10 digit number starting with a 9)
- Receiving Hub (if you have this)
- OBA Email address
Royal Mail does not have a concept of a test environment. Therefore you will need your production credentials to get started!
Whitelisting
You might need to whitelist the following IP addresses to use this carrier with FTP connection:
- 54.173.229.200
- 54.175.230.252
- 99.80.183.117
- 99.81.135.32
Service Types
| Service Types | Value | Description | |
|---|---|---|---|
| Royal Mail 1st Class | bpl_1 | - | Copy |
| Royal Mail 2nd Class | bpl_2 | - | Copy |
| Royal Mail Signed 1st Class | bpr_1 | - | Copy |
| Royal Mail Signed 2nd Class | bpr_2 | - | Copy |
| Royal Mail 24 | crl_1 | - | Copy |
| Royal Mail 48 | crl_2 | - | Copy |
| Royal Mail 48 (LL) Flat Rate | pk_0 | - | Copy |
| Royal Mail 24 (Sort) (LL/P) Daily Rate | pk_3 | - | Copy |
| Royal Mail 48 (Sort) (LL/P) Daily Rate | pk_4 | - | Copy |
| Royal Mail 24 (P) Flat Rate | ppf_1 | - | Copy |
| Retail Standard International | rits | - | Copy |
| Retail Standard UK | rsuk | - | Copy |
| Special Delivery Guaranteed By 1pm | sd_1 | - | Copy |
| Special Delivery Guaranteed By 1pm (1000 GBP) | sd_2 | - | Copy |
| Special Delivery Guaranteed By 1pm (2500 GBP) | sd_3 | - | Copy |
| Special Delivery Guaranteed By 9am | sd4 | - | Copy |
| Special Delivery Guaranteed By 9am (1000 GBP) | sd_5 | - | Copy |
| Special Delivery Guaranteed By 9am (2500 GBP) | sd_6 | - | Copy |
| Royal Mail 1st Class | stl1 | - | Copy |
| Royal Mail 2nd Class | stl2 | - | Copy |
| Royal Mail Tracked 24 High Volume No Sig | tpmn | - | Copy |
| Royal Mail Tracked 24 High Volume Signed | tpms | - | Copy |
| Royal Mail Tracked 48 HV No Signature | tpln | - | Copy |
| Royal Mail Tracked 48 HV Signed | tpls | - | Copy |
| Royal Mail Tracked 24 No Signature | tpnn | - | Copy |
| Royal Mail Tracked 24 Signature | tpsn | - | Copy |
| Royal Mail Tracked 48 Signature | tpss | - | Copy |
| Royal Mail Tracked 48 No Signatures | tpsn | - | Copy |
| Royal Mail Tracked 24 Letterbox Signature | trsn | - | Copy |
| Royal Mail Tracked Returns 24 | tsn | - | Copy |
| Royal Mail Tracked Returns 48 | tss | - | Copy |
| International Business Parcels Zone Sort Priority | ie_1 | - | Copy |
| International Business Mail Large Letter Zone Sort Priority | ig_1 | - | Copy |
| International Business Parcels Tracked | mp_1 | - | Copy |
| International Business Parcels Tracked Extra Comp Zone Sort | mp_4 | - | Copy |
| International Business Parcels Signed | mp_5 | - | Copy |
| International Business Parcels Tracked & Signed | mta | - | Copy |
| International Business Parcels Tracked & Signed | mtas | - | Copy |
| International Business Mail Tracked & Signed | mtc | - | Copy |
| International Business Parcels Tracked & Signed Country Priced | mte | - | Copy |
| International Business Mail Tracked | mti | - | Copy |
| International Business Mail Signed | mtm | - | Copy |
| International Standard On Account | ola | - | Copy |
| International Economy On Account | ols | - | Copy |
| International Signed On Account | osa | - | Copy |
| International Tracked On Account | ota | - | Copy |
| International Tracked On Account Extra Comp | otb | - | Copy |
| International Tracked & Signed On Account | otc | - | Copy |
| International Tracked & Signed On Account Extra Comp | otd | - | Copy |
| International Business Mail Mixed Zone Sort Priority | oz_1 | - | Copy |
| International Business Parcels Max Sort Priority | ps_9 | - | Copy |
| International Business Parcels Zero Sort Priority | we_1 | - | Copy |
| Domestic Royal Mail 24 | dom_24 | - | Copy |
| Domestic Royal Mail 48 | dom_48 | - | Copy |
| Domestic Royal Mail Special Delivery Guaranteed | dom_special_delivery_guaranteed | - | Copy |
| Domestic Royal Mail Tracked 24 | dom_tracked_24 | - | Copy |
| Domestic Royal Mail Tracked 48 | dom_tracked_48 | - | Copy |
| Domestic Standard Tariff Letters 1st Class | dom_standard_tariff_letters_1_class | - | Copy |
| Domestic Standard Tariff Letters 2nd Class | dom_standard_tariff_letters_2_class | - | Copy |
| Special Delivery Guaranteed - £750 | special_delivery_guaranteed_750 | - | Copy |
| Special Delivery Guaranteed - £1000 | special_delivery_guaranteed_1000 | - | Copy |
| Special Delivery Guaranteed - £2550 | special_delivery_guaranteed_2550 | - | Copy |
| Special Delivery Guaranteed AG - £750 | special_delivery_guaranteed_AG_750 | - | Copy |
| Special Delivery Guaranteed AG - £1000 | special_delivery_guaranteed_AG_1000 | - | Copy |
| Special Delivery Guaranteed AG - £2500 | special_delivery_guaranteed_AG_2500 | - | Copy |
| Special Delivery Guaranteed ID - £750 | special_delivery_guaranteed_ID_750 | - | Copy |
| Special Delivery Guaranteed ID - £1000 | special_delivery_guaranteed_ID_1000 | - | Copy |
| Special Delivery Guaranteed ID - £2500 | special_delivery_guaranteed_ID_2500 | - | Copy |
| Royal Mail 24 Standard/ Signed For (Large Letters) | crl1_large_letter | - | Copy |
| Royal Mail 48 Standard/ Signed For (Large Letters) | crl2_large_letter | - | Copy |
| Royal Mail 24 - Flat Rate Service (Large Letter) | fs1_large_letter | - | Copy |
| Royal Mail 48 - Flat Rate Service (Large Letter) | fs2_large_letter | - | Copy |
| Royal Mail 24 - Sort8 - Daily Rate Service (Large Letter) | pk3_large_letter | - | Copy |
| Royal Mail 48 - Sort8 - Daily Rate Service (Large Letter) | pk4_large_letter | - | Copy |
| Royal Mail 24 - Presorted (Large Letter) | fs7_large_letter | - | Copy |
| Royal Mail 48 - Presorted (Large Letter) | fs8_large_letter | - | Copy |
| Royal Mail 48- Flat Rate Service (Large Letter) | pk0_large_letter | - | Copy |
| Royal Mail 24 - Flat Rate Service (Large Letter) | pk9_large_letter | - | Copy |
| Royal Mail 48 - Presoted - Annual Flat Rate Service (Large Letter) | pkk_large_letter | - | Copy |
| Royal Mail 24 - Presoted - Annual Flat Rate Service (Large Letter) | pkm_large_letter | - | Copy |
| Royal Mail 24 - Annual Flat Rate Service (Large Letter) | pps_large_letter | - | Copy |
| Royal Mail 48 - Annual Flat Rate Service (Large Letter) | ppt_large_letter | - | Copy |
| Royal Mail 24 - Daily Rate Service - Standard/Signed For (Large Letter) | rm1_large_letter | - | Copy |
| Royal Mail 48 - Daily Rate Service - Standard/Signed For (Large Letter) | rm3_large_letter | - | Copy |
| Royal Mail 24 - Sort8 - Annual Flat Rate Service (Large Letter) | rm7_large_letter | - | Copy |
| Royal Mail 48 - Sort8 - Annual Flat Rate Service (Large Letter) | rm9_large_letter | - | Copy |
| 1st Class Account Mail (Letter) | stl1_letter | - | Copy |
| 1st Class Account Mail (Large Letter) | stl1_large_letter | - | Copy |
| 2nd Class Account Mail (Letter) | stl2_letter | - | Copy |
| 2nd Class Account Mail (Large Letter) | stl2_large_letter | - | Copy |
| Royal Mail 1st Class (Letter) | bpl1_letter | - | Copy |
| Royal Mail 1st Class (Large Letter) | bpl1_large_letter | - | Copy |
| Royal Mail 2nd Class (Letter) | bpl2_letter | - | Copy |
| Royal Mail 2nd Class (Large Letter) | bpl2_large_letter | - | Copy |
| Royal Mail 1st Class Signed For (Letter) | bpr1_letter | - | Copy |
| Royal Mail 1st Class Signed For (Large Letter) | bpr1_large_letter | - | Copy |
| Royal Mail 2nd Class Signed For (Letter) | bpr2_letter | - | Copy |
| Royal Mail 2nd Class Signed For (Large Letter) | bpr2_large_letter | - | Copy |
| HM Forces Mail | bf1 | - | Copy |
| HM Forces Signed For | bf2 | - | Copy |
| HM Forces Special Delivery (£500) | bf7 | - | Copy |
| HM Forces Special Delivery (£1000) | bf8 | - | Copy |
| HM Forces Special Delivery (£2500) | bf9 | - | Copy |
Packaging Types
| Packaging Types | Value | |
|---|---|---|
| Your Packaging | your_packaging | Copy |
Manifesting
Royal Mail automatically manifests your shipments at the end of the day but if you need to manifest multiple times throughout the day then you can utilize the method below to do it.
Once you are ready to manifest your shipments go to your Royal Mail Shipping Preference, and then click on the Manifest button.
Choose the date you want to manifest for and click the Get Manifest History button.
Then you can click on the Get Manifest button to generate the manifest, and print it out.
Common Questions
In this section you can find our most commonly asked questions regarding this carrier. If you have a question not listed here please contact us.
How can the CN22/CN23 document be produced?
When creating an international shipment the CN22/CN23 document will automatically be added to the shipping label for you. An example is below:
How can I ship to BFPO locations?
To ship to a BFPO (British Forces Post Office) location you need to use one of the BF services listed under the service types and will need to include product details to produce customs documentation.
