1. Home
Log a Case

StarTrack Implementation Guide

  1. Introduction
  2. Preferences
  3. Service Types
  4. Packaging Types
  5. Label Types
  6. Manifesting
  7. Error Messages
  8. Common Questions

Introduction

Generate labels, electronic trade documents and special services as well as tracking and manifesting.

Preferences

In order to create a Preference for StarTrack in the Multi-carrier application please obtain the credentials below directly from the carrier. Typically this information is obtainable from your carrier account manager or your internal logistics team.

StarTrack does not have a concept of a test environment. Therefore you will need your production credentials to get started!

Service Types

Service Types Value Description
Premium premium - Copy
5KG Fixed Price Premium fixed_price_premium - Copy
FPA fixed_price - Copy
ARL arl - Copy
Express express - Copy
RET ret - Copy
RE2 re2 - Copy

Packaging Types

Packaging Types Value
Carton carton Copy
Pallet pallet Copy
Satchel satchel Copy
Bag bag Copy
Envelope envelope Copy
Item item Copy
Jiffy Bag jiffy_bag Copy
skid skid Copy

Label Types

The available label formats can be usually grouped into two types: thermal and non-thermal labels.

Label Types Value
PDF PDF Copy
ZPL ZPL Copy

Manifesting

StarTrack requires you to manifest your shipments before you deliver them to your pickup driver or you drop them off for shipping. There are two methods to do this:

  1. One by one
  2. In Bulk

If you are a high volume shipper it is recommended you manifest in bulk.

One by one

When creating a StarTrack Shipment make sure that you do NOT select the special service called Manifest In Bulk, and just create the shipment normally. The shipment will be manifested instantly.

In Bulk

If you will be manifesting in bulk you first need to create a new custom field on the Zenkraft Shipment record. Please make it a checkbox field and name it Manifested.

When creating a StarTrack Shipment make sure that you DO select the special service called Manifest In Bulk. This means you will need to use the manifesting button on the preference to manifest these at the end of the day.

Once you are ready to manifest your shipments at the end of the day you need to go the the StarTrack Shipping Preference, and then click on the Manifest button.

The first time you get to this page, please set it up as you see in the screen below, and click on the save button.

Then you can click on the Get Manifest button to generate the manifest, and print it out.

If you have received an error such as "The manifest is taking a long time to generate please try again later.", if you wait for a few minutes and click on the "View Old Manifests" button at the bottom of the page you will then get the list of generated manifests that you are then able to manifest.

Error Messages

In this section you can find the most common error messages, what they mean and how to solve them.

Common Questions

In this section you can find our most commonly asked questions regarding this carrier. If you have a question not listed here please contact us.

How can the CN22/CN23 document be produced?

When creating an international shipment the CN22/CN23 document will automatically be added to the shipping label for you. An example is below:

Which countries can I ship to using the test/demo servers?

For testing please use NZ, GB, US, CN as the test environment was only set up with a few countries for testing purposes.

Back to Top