Grant Login Access to Zenkraft Support
Zenkraft Support might require to log in to your Salesforce Instance in order to assist you with setup, better understand a reported issue, or troubleshoot. Here we describe how to grant us login access for both Salesforce Classic and Lightning.
Salesforce Lightning
Click on your avatar, then select Settings.
![](/img/zk/docs/login_light_settings.png)
Under My Personal Information select Grant Account Login Access.
![](/img/zk/docs/login_light_grant.png)
Next click on the dropdown next to Zenkraft Ltd Support and select the access duration.
![](/img/zk/docs/login_light_duration.png)
Salesforce Classic
Depending on the version of Salesforce that your organization is on there are two ways to do this: either via My Settings, or Setup.
Via My Settings: Click on your username, then My Settings.
![](/img/zk/docs/login_class_mysettings.png)
Click on Personal > Grant Account Login Access
![](/img/zk/docs/login_class_grant.png)
Via Setup: Go to Setup > My Personal Information > Grant Account Login Access
Next click on the dropdown next to Zenkraft Ltd Support and select the access duration.
![](/img/zk/docs/login_class_duration.png)
Contact Support
You can contact our support team:
- Send us an email: support@zenkraft.com
- Send us a message via our website