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Service Cloud Einstein Chatbots

Use Zenkraft's Chatbot integration to answer WISMO and process returns automatically.


Install Multi-Carrier

To install, begin by going to the Salesforce AppExchange and finding the Multi-carrier for Salesforce listing. You can find the app through Search or by clicking this link.

Click on the Get It Now button and select the desired destination (sandbox or production). Multi-carrier for Salesforce can be installed in both Sandbox (does not expire) and Production (7 day trial) instantly. Click Continue.


Preference Setup

If you want to test the shipping functionality then we recommend using our test FedEx preference (this is because FedEx offers the most friendly test environment). By using this test preference you won't be charged for any of your test shipments.

You can add this by going to Zenkraft Settings and turning on Demo Mode and then clicking the "Create FedEx Test Preference" button.

Otherwise please do go ahead and add your own preferences. Make sure Demo mode is off though, otherwise you might see some authentication errors.


Set up the Bot

The first step is to make sure you are in Lightning Experience. You can then click on Setup. In the quickfind box search for "bot", you should then see the below link you can click on.

Click on the New bot link and you will then be able to configure your bot as your business processes require.

Here is an example screenshot of how you can set up your bot to get the latest order status, to create a return label and to change the delivery date.

The communication between the bot and our app is a simple bit of apex code that can be added and modified to suit your business needs.



If you would like to find out more then please contact us and we will be happy to help


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