Overview

FedEx has launched its RESTful APIs to provide a modernized customer experience. FedEx Web Services (SOAP-based) is now in development containment, meaning all new features and enhancements will only be available in RESTful APIs. This FAQ will help guide you through the migration process.

We are continuously updating this guide with more information, questions, and known issues.

Why should you upgrade?

Increased Speed: The FedEx REST infrastructure is optimized for performance, requiring less bandwidth and improving responsiveness.

Additional Services: New FedEx products and features will be available exclusively on the RESTful APIs.

Enhanced Security: The addition of OAuth authentication improves data protection and provides better control over account access

What to expect?

The migration process depends on how you use FedEx through Zenkraft. As a carrier integrator, Zenkraft will handle much of the technical transition in the background and provide detailed, tailored instructions for customers.

• This FAQ page will be updated as more details become available.
• Our Customer Success team will proactively assist customers throughout the migration process.

Who needs to be involved?

If your business integrates directly with the FedEx API, Salesforce Commerce Cloud (SFCC) cartridge, or the Zenkraft Salesforce (Multi-Carrier or Shipmate) application, a member of your internal technical or IT team will likely need to be involved.

What is required for the authentication process?

For the new FedEx authentication process you will need:

• Your FedEx account number(s)
• Invoice details from the last 90 days
• Identify the designated contact who can provide this information

When does this need to be done?

FedEx has set a migration deadline of 30 June 2025. We encourage customers to prioritize this transition to avoid disruptions. Zenkraft will be available to assist throughout the process.

How do I migrate?

Migration instructions are being finalized. Currently, the Customer Success team is reaching out to customers using the Zenkraft API. Migration steps for the Zenkraft Salesforce (Multi-Carrier, Shipmate) application are in the final stages of development and testing. Updates will be provided as they become available.

For any questions or assistance, please reach out to our support team.

Stay tuned for further updates and step-by-step migration instructions!