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Printing Guide

Install the Windows or Mac apps using the links below

Install Desktop App

Install the Windows or Mac apps below:

Windows Download Mac Download
Please let your network administrators know that the Zenkraft Print App needs to be able to connect out via port 6123.

Credentials

Go to any Preference in Multi-Carrier and click to view it. Then click Manage Printers and Scales:

Use the credentials below in the desktop app login screen:

Copy the username and password and enter in the deskop app below:

Adding & Removing Printers

Once the desktop app is installed, all your printers will then be visible in Salesforce by default. We advise that you only choose the printers you will be using for printing. You can do this by going to the Printers tab in the desktop app and unselecting any printers that aren’t going to be needed.

Setting Available Printers

After you successfully sign in, all printers from your computer will be available for selection on the Manage Printers page. From here you will be able to set the default printer for Thermal Shipping Labels, Non Thermal Shipping Labels, Shipping Documents. You can do this on a global, preference or user level.

  1. Thermal Printing Tab: any shipping labels that are created in ZPL or EPL format will be printed using these defaults.
  2. Non Thermal Printing: any shipping labels that are in JPEG/PNG/PDF/GIF (non thermal) will be printed using these defaults.
  3. Other Documents e.g. international documents, bills and anything else will be printed according to these defaults.

Each of these sections includes a Global, Preference and User level.

If you have a default it will override the Preference default. Selecting a preference default will override the global default.

Printing Single Labels

Go to any shipment you have created and click on the Print Labels button.

You will then be able to print the shipment labels, and if it's an international shipment, your commercial invoices.

Bulk Print from List View

To Bulk Print your labels, go to the Shipments List view, select the shipments you want to print and click on the Bulk Print button.

Compatible Printers

New thermal printers are being released all the time, so we aren't able to test all combinations, but these printers below have been tested to work correctly with our software. Many other thermal printers that print in a resolution of 203dpi should also work. Please note that we only support printing PDF/ZPL/EPL labels through our printing client software.

FedEx UPS USPS
Zebra LP2443 (EPL2)
Zebra LP2844 (EPL2)
Zebra LP2348 Plus (EPL2)
Zebra Z4M Plus (ZPL or EPL)
Zebra ZP500 (ZPL or EPL)
Zebra ZP500 Plus (ZPL or EPL)
Eltron 2442
Eltron 2543
Eltron 2844
OKI Data LD620
Zebra S4M
Zebra ZP450
Zebra ZT230
UPS Thermal LP2844
Zebra GK420d Thermal Printer
Zebra GX420d Thermal Printer
ZT230 Zebra Printer
ZT410 Industrial Zebra Printer
...

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