To setup a DHL Express preference you need to know your Account Number
and Webservice Site ID and Webservice Password. If you do not have
these details already please contact your DHL Express representative and they will be able to email you
Alternatively, you can register with DHL XML Services, and DHL will provide you test/production credentials.
If you want to use the latest version of DHL for tracking you also need to register on DHL Developers, and create an app for Tracking and then enter the API Key you see into the API section of the preference creation.
If you are wanting to upload PLT documents after shipment creation then you will need to request to be part of this invitation only API. Please contact your DHL account manager for help with this.
How to Test
If you don't have your live credentials available during implementation phase, Zenkraft can provide test credentials. Please log a case and we will provide test credentials to test with!
|DOMESTIC EXPRESS 12:00||domestic_express_1200||DHL Domestic Express 12:00: National Express shipping of goods and documents. Domestic door-to-door delivery before 12:00 noon on the next possible business day (only available to specific areas)||Copy|
|B2C 2||b2c2||Parcel shipment to your business customers across Europe||Copy|
|B2C 3||b2c3||Parcel shipment to your consumers across Benelux and Germany||Copy|
|JETLINE||jetline||Next available flight out and delivery door-to-door to any global destination within the shortest possible time||Copy|
|SPRINTLINE||sprintline||Next available van or truck delivery door-to-door to any regional destination within the shortest possible time||Copy|
|EXPRESS EASY 7||express_easy_7||Delivery by the end of the next possible working day for shipments handed over at a DHL Service Point||Copy|
|EXPRESS EASY 8||express_easy_8||Delivery by the end of the next possible working day for shipments handed over at a DHL Service Point||Copy|
|EUROPACK 9||europack_9||Europack Shipments||Copy|
|BREAKBULK EXPRESS||breakbulk_express||DHL Express Breakbulk offers door-to-door consignments that are consolidated in their country of origin and transported from one customs zone to another as a single entity. DHL then deconsolidates the consignments in the destination country for delivery to various addresses within the same country or within the same customs union.||Copy|
|MEDICAL EXPRESS C||medical_express_c||DHL MEDICAL EXPRESS manages the transportation of time and temperature sensitive shipments for the Life Science industry. The solution comprises the outbound shipping of investigational medicines and clinical supplies to clinics and hospitals, through to the inbound return shipping of patient specimens to laboratories and research organizations.||Copy|
|EXPRESS WORLDWIDE D||express_worldwide_d||DHL Express Worldwide (doc): International express shipping of non-dutiable shipments outside the EU with delivery before 18:00 on the next possible business day||Copy|
|EXPRESS 9:00 E||express_900_e||DHL Express 09:00 (nondoc): International express shipping of dutiable shipments with delivery before 9 am in USA, Canada and Mexico (only available to specific areas)||Copy|
|FREIGHT WORLDWIDE||freight_worldwide||DHL Freight Shipments||Copy|
|DOMESTIC ECONOMY SELECT||domestic_economy_select||Door-to-door delivery of single or multi-piece shipments and pallets within a certain number of days||Copy|
|ECONOMY SELECT H||economy_select_h||Door-to-door delivery of single or multi-piece shipments and pallets within a certain number of days||Copy|
|DOMESTIC EXPRESS 9:00 I||domestic_express_900_i||DHL Domestic Express 09:00: National Express shipping of goods and documents. Domestic door-to-door delivery before 9:00 a.m. on the next possible business day (only available to specific areas)||Copy|
|JUMBO BOX||jumbo_box||Only for use with Jumbo Box Packaing Types||Copy|
|EXPRESS 9:00||express_900||DHL Express 09:00 (doc): International express shipping of non-dutiable shipments with delivery before 9 am in USA, Canada and Mexico (only available to specific areas)||Copy|
|EXPRESS 10:30 L||express_1030_l||DHL Express 10:30 (doc): International express shipping of non-dutiable shipments with delivery before 10.30 am in USA, Canada and Mexico (only available to specific areas)||Copy|
|EXPRESS 10:30 M||express_1030_m||DHL Express 10:30 (nondoc): International express shipping of dutiable shipments with delivery before 10.30 am in USA, Canada and Mexico (only available to specific areas)||Copy|
|DOMESTIC EXPRESS||domestic_express||DHL Domestic Express: National Express shipping of goods and documents. Domestic delivery by the end of the next possible working day||Copy|
|DOMESTIC EXPRESS 10:30||domestic_express_1030||DHL Domestic Express: National Express shipping of goods and documents. Domestic delivery by 10:30 by the end of the next possible working day||Copy|
|EXPRESS WORLDWIDE P||express_worldwide_p||DHL Express Worldwide (nondoc): International express shipping of dutiable shipments outside the EU with delivery before 18:00 on the next possible business day||Copy|
|MEDICAL EXPRESS Q||medical_express_q||DHL MEDICAL EXPRESS manages the transportation of time and temperature sensitive shipments for the Life Science industry. The solution comprises the outbound shipping of investigational medicines and clinical supplies to clinics and hospitals, through to the inbound return shipping of patient specimens to laboratories and research organizations||Copy|
|GLOBALMAIL BUSINESS||globalmail_business||Your international business correspondence, magazines, newspapers or other regular publications efficiently delivered||Copy|
|SAME DAY||same_day||DHL Same Day will pick up a shipment of virtually any size or weight and get it to its destination within hours. DHL Same Day features include: Next flight out service to more than 220 countries and territories. Door-to-door service, 24 hours a day, 7 days a week, 365 days a year||Copy|
|EXPRESS 12:00 T||express_1200_t||DHL Express 12:00 (doc): International express shipping of non-dutiable shipments and documents with delivery before 12 noon (only available to specific areas)||Copy|
|EXPRESS WORLDWIDE U||express_worldwide_u||DHL Express Worldwide (EU): International express shipping within the EU with delivery before 18:00 on the next possible business day||Copy|
|EUROPACK V||europack_v||Europack Shipments||Copy|
|ECONOMY SELECT W||economy_select_w||Door-to-door delivery of single or multi-piece shipments and pallets within a certain number of days||Copy|
|EXPRESS ENVELOPE||express_envelope||With DHL EXPRESS ENVELOPE you can ensure documents that are not subject to customs processes, up to a weight of 300 grams, are delivered before the end of the working day. All over the world||Copy|
|EXPRESS 12:00 Y||express_1200_y||DHL Express 12:00 (nondoc): International express shipping of dutiable shipments and documents with delivery before 12 noon (only available to specific areas)||Copy|
|Customer-provided DC - Document||customer-provided_dc_document||Copy|
|DHL Express Envelope FR - Freight||dhl_express_envelope_fr_freight||Copy|
|Jumbo Junior Document||jumbo_junior_document||Copy|
|Junior jumbo Box||junior_jumbo_box||Copy|
|Jumbo Junior Parcel||jumbo_junior_parcel||Copy|
|Other DHL Packaging Pa - Parcel||other_dhl_packaging_pa_parcel||Copy|
These are special services offered by the carrier which can be selected either during the Shipment creation, or can be defaulted in the Custom Address Source. In this section you can find the most commonly used services.
Duties & Taxed Paid
This checkbox requires a TRUE value.
This service allows you to electronically transmit customs documents for Non Document shipments to
dutiable destinations i.e. ROW, eliminating the need to print and
physically attach them to your shipments. Please note, that PLT designed to provide electronic customs
documentation and therefore is not available to EU or Domestic destinations as no customs information is
NOTE: Due to the current geopolitical situation, although Norther Ireland is technically part of the UK, it is still considered to be in the EU.
The Paperless Trade checkbox field requires a TRUE value.
In this section you'll find the required or recommended fields and settings for international shipments.
Mandatory fields for Customs items
- Quantity Unit
- Country of Manufacture
- Harmonised Code
You can map the Quantity Unit from the Custom Address Source.
Some of the most common quantity units are: Boxes (box), Each (2no), No Unit Required (x)
Sender/Recipient VAT and EORI number
If Sender or Recipient VAT number and/or EORI number are required for international shipping, those can be filled in the wizard before the Shipment is created or mapped from the custom address source.
International Transaction Number
Some international shipments might require to include an International Transaction Number. This can be filled in the wizard before the Shipment is created.
Billing and Reference Information
If the duties/taxes are billed to the Recipient, then the below fields must be filled.
Any documents not required elsewhere can be uploaded to the Other Documents.
However, bear in mind that these documents will transmit to DHL.
Commercial Invoices are generated automatically by DHL. However, please bear in mind that you need to select a service type that supports the CI generation. For example, Express Worldwide D if for documents (no commercial value, no CI), while Express Worldwide P is for products (commercial value, CI generated).
You can see more about commercial invoices in our International Documents guide.
DHL Express specific field mappings can be added under Specific Carrier Fields in the Custom Address Source.
- DHL Express: Signature Name
- DHL Express: Signature Title
- DHL Express: Export Reason
- DHL Express: Export Reason Code - Permanent (permanent), Temporary (temporary), Re-Export (re_export)
- DHL Express: Terms of Payment
- DHL Express: Terms of Trade - Ex Works (EXW), Free Carrier (FCA), Carriage Paid To (CPT), CFR Cost and Freight (CFR), Carriage and Insurance Paid to (CTP), CIF Cost, Insurance and Freight (CIF), Deliver at Terminal (DAT), Deliver at Place (DAP), Delivery Duty Paid (DDP), FAS Free Alongside Ship (FAS), Delivered at Frontier (DAF), Delivery Duty Unpaid (DDU), Delivered Ex Quay (DEQ), Understanding Delivered Ex Ship (DES), Split Duty-VAT (DVU), Delivered at Place Unloaded (DPU)
- DHL Express: Add Decl Text - place to map declaration text, character limit: 255
- DHL Express: Add Decl Text 2 - place to map declaration text, character limit: 140
- DHL Express: Add Decl Text 3 - place to map declaration text, character limit: 140
For international shipments from the US over $2500 in value an AES citation needs to be submitted. For more details please read the DHL Internal Transaction Number guide on EEI/AES filing.
DHL allows uploading documents such as your own documents to attach to the DHL shipment. Documents can include things such as commercial invoice or certificates of origin . Zenkraft offer this functionality via an invocable method called "Upload ETD".
Once your shipment has been created, you can then utilize the invocable method via a process builder to upload your documents.
The documents need to be stored on your original object, so for example if you are shipping from an Order object, you need to store the files that you would like to upload on the Order object under the Notes and Attachments or the Files related list.
Below is an example of the process builder that you can set up:
- Salesforce Object Id - specify the salesforce ID of the object that holds the files to be uploaded.
- Attachment Or File - specify File or Attachment, depending on how you store your objects.
- SoQL Condition - specify the criteria to choose the files to upload. You might have a situation where you store other files but only want to upload the PDF documents. An example value you could use is : FileType= 'PDF'
- Tracking Number - please specify the tracking number that needs to uploaded to.
- Custom Address Source Id - please specify the custom address source Salesforce id that was used to create this shipment.
- Preference ID - please specify the Preference Salesforce ID that was used for this shipment.
Settings relating to Dangerous Goods need to be defaulted in the Packages section.
- Content ID: See below
- Label Description: standard text field or set a static value
- Net Weight: standard number field or set a static value
- UN Code: standard text field or set a static value
|Content ID Label||Value|
|Dry Ice UN1845 (411)||901|
|Ion PI965 Section IA (LiBa) (409)||910|
|Ion PI965 Section IB (LiBa) (409)||911|
|Ion PI966 Section I (LiBa with equipment) (409)||912|
|Ion PI967 Section I (LiBa in equipment) (409)||913|
|Ion PI965 Section II (LiBa) (613)||965|
|Ion PI966 Section II (LiBa with equipment) (611)||966|
|Ion PI967 Section II (LiBa in equipment) (615)||967|
|Metal PI968 Section IA (LiBa) (409)||930|
|Metal PI968 Section IB (LiBa) (409)||931|
|Metal PI969 Section I (LiBa with equipment) (409)||932|
|Metal PI970 Section I (LiBa in equipment) (409)||933|
|Metal PI969 Section II (LiBa with equipment) (612)||969|
|Metal PI970 Section II (LiBa in equipment) (616)||970|
|Limited quantities to the limits of ADR (614)||A01|
|Excepted quantities in accordance with IATA (203)||E01|
|Biological substances UN3373 (617)||650|
|Perishable Cargo (n/a)||P01|
|Class 2 Division 2.1 Flammable gas (409)||210|
|Class 2 Division 2.2 Non-flammable, non toxic gas (409)||220|
|Class 3 Flammable Liquids (409)||300|
|Class 4 Division 4.1 Flammable solids (409)||410|
|Class 4 Division 4.2 Substances liable to spontaneous combustion (409)||420|
|Class 4 Division 4.3 Substances (Dangerous when wet) (409)||433|
|Class 5 Division 5.1 Oxidizer (409)||510|
|Class 5 Division 5.2 Organic Peroxides (409)||520|
|Class 6 Division 6.1 Toxic Substances (409)||610|
|Class 8 Corrosives (409)||800|
|Class 9 Miscellaneous Dangerous Goods (409)||900|
|Consumer Goods ID8000 (408)||700|
In this section you can find the most common error messages, what they mean and how to solve them.
'No billing address found' when trying to schedule a pickup
Make sure your account number used to schedule the pickup is an account number based in your country. If you are trying to schedule a pickup in the UK, for example, you cannot use a US based account to schedule the pickup. The account you're using to schedule the pickup MUST be based in the UK.
'Response error: DHL Express API cancel is not supported' when trying to cancel a shipment
DHL does not allow shipment cancellation.
In this section you can find our most commonly asked questions regarding this carrier. If you have a question not listed here please contact us.
Will shipments created via Multi Carrier / API show up on MyDHL+?
No. These are two separate systems that are not interlinked so anything made via the API would not show in MyDHL+. It would only show and provide updates for shipments made by that user on the portal.
Does DHL Tracking return estimated delivery dates?
DHL doesn't provide this information via the API. This estimated delivery date is an internal (to DHL) process which they said they can't expose to us at the moment.
How do I enable my customers to use ODD (change delivery date, deliver to a neighbour, etc) ?
This is a contractual service that you need to have on your account. To enable your customer to have this possibility to need to set the notifications section to have your clients email/mobile number populated.
I received an invalid address error in the application. How can I check if DHL delivers to this location?
DHL provides an address checker solution on their site. If an address comes back as invalid in the application, DHL advises to validate if services are available on their capability tool.
Is it common for DHL shipping labels to have the Customer Name repeated twice, when a Company is not available?
Yes, confirmed by DHL "That is correct, the individuals name will need to be populated into the Company Name field."
Is it possible to removal the WayBill document on the DHL shipping label?
Not at this point - Waybills are automatically created for all shipments out of the EU to facilitate the duty process.
I am not getting a commercial invoice for Northern Ireland when shipping from the EU
Due to the current geopolitical situation (Brexit), although Northern Ireland is technically part of the UK, it is still considered to be in the EU. As EU-EU shipments are considered domestic, therefore no CI is generated for Northern Ireland.