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Managing Carriers

1. Carriers and how it works with licensing

The Multi Carrier App license is based on the number of distinct carriers that you have, but it allows you to set up multi preferences of that same carrier.

For example if you want to use DHL as the carrier with multiple DHL accounts, and your Multi Carrier app has a license for 1, then you will be able to create multiple preferences with DHL.

If you then wanted to add another carrier, for example Interlink Express, you will get an error message when you try to add it. You will need to get your license updated to allow for 2 distinct carriers. Please message us via the live chat icon at the bottom right of this page or go to our contact us page to write us an email, to do this.

To see the number of distinct carriers you have available for your license please click on the "Update Licence" button you can see when you are within the Multi Carrier Shipmate Preference screen.



This shows you the total carriers you have set up, and it shows you total number of carriers allowed. Once we have made the change on our end you will need to go to Multi Carrier Preferences and click on the "Update Licence" button if you have requested more than 1 carrier.


2. Click on the Shipmate Preferences tab, then click New Shipmate Preference


Note: The Shipping Address and Billing Address are pre-loaded with the address defined in the Company Information (Setup | Company Profile | Company Information).

Account Information

Each carrier you set up successfully will create a Multi Carrier Preference. You are limited to 1 carrier for your trial but it is possible up increase that limit by contacting us. You can create multiple preference for the same carrier and it doesn't affect the licence limit.

For example, you can create and unlimited number of DHL accounts using only 1 licence, but you won't be able to create 1 DHL and 1 ParcelForce without your licence limit being increased by us.

Each carrier will request a different set of information to set up an account. Some require user name and password. Others require API keys, and some just require the account number and address details.

Email Label Defaults

Email Label Sender Display Name Default – the default sender display name when sending shipping labels via email

Email Label Reply-To Email Default – the default reply-to email address when sending shipping labels via email

Email Label Subject Line Default – the default email subject line when sending shipping labels via email

Email Label Text Body Default – the default email body when sending shipping labels via email

Other Defaults

Label Image Type Default – the default image type for all shipping labels

Currency Default

Dimension Units Default

Weight Units Default

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