Introduction

Includes all FedEx origins and destinations. Certified in US, EMEA, APAC and LAC. Supporting both parcel, freight as well as all special services and electronic trade documents

Migration

FedEx has launched its RESTful APIs to provide a modernized customer experience. FedEx Web Services (SOAP-based) is now in development containment, meaning all new features and enhancements will only be available in RESTful APIs. For more information please see our FedEx Migration FAQ page.

To find information on the old FedEx XML API integration follow this link.

Preferences

In order to create a Preference for Fedex V2 in the Multi-carrier application you need to use the shipping/billing addresses linked to that account, as well as a recent invoice or a PIN.

IMPORTANT: When using the PIN option make sure to identify the contact phone number/email under the FedEx account and to have access to this phone number/email, or ask the person it belongs to assist you.

How to reauthenticate the account

If you start receiving authorization errors or just want to reauthenticate the account you can do that by going to the shipping preference > edit > and reauthenticate the account by reentering the FedEx invoice details or PIN.

FedEx Signature and Letterhead

Electronic Signature and Letterhead are required by FedEx for international shipping and will be applied to the commercial invoice. You need the set this up on the Preference. Go to Shipping Preferences and select your FedEx preference.

Click on the arrow and select FedEx Setup Signature and Letter Head.

Test Account

We provide a FedEx test account in the application, so you can test some functionalities without a live carrier account.

Service Types

Service Types	Value
FedEx 1 Day Freight	fedex_1_day_freight	Copy
FedEx 2 Day	fedex_2_day	Copy
FedEx 2 Day AM	fedex_2_day_am	Copy
FedEx 2 Day Freight	fedex_2_day_freight	Copy
FedEx 3 Day Freight	fedex_3_day_freight	Copy
FedEx Express Saver	fedex_express_saver	Copy
FedEx First Freight	fedex_first_freight	Copy
FedEx Freight Economy	fedex_freight_economy	Copy
FedEx Freight Priority	fedex_freight_priority	Copy
FedEx Ground	fedex_ground	Copy
FedEx First Overnight	fedex_first_overnight	Copy
FedEx Ground Home Delivery	fedex_ground_home_delivery	Copy
FedEx Priority Overnight	fedex_priority_overnight	Copy
FedEx Ground Economy Media Mail	fedex_smart_post_media_mail	Copy
FedEx Ground Economy Parcel Select	fedex_smart_post_parcel_select	Copy
FedEx Ground Economy Presorted Bound Printed Matter	fedex_smart_post_presorted_bound_printed_matter	Copy
FedEx Ground Economy Parcel Select Lightweight	fedex_smart_post_presorted_standard	Copy
FedEx Ground Economy Parcel Return	fedex_smart_post_parcel_return	Copy
FedEx Standard Overnight	fedex_standard_overnight	Copy
FedEx Europe First International Priority	fedex_europe_first_international_priority	Copy
FedEx International Economy	fedex_international_economy	Copy
FedEx International Economy Freight	fedex_international_economy_freight	Copy
FedEx International First	fedex_international_first	Copy
FedEx International Priority	fedex_international_priority	Copy
FedEx International Priority Express	fedex_international_priority_express	Copy
FedEx International Priority Freight	fedex_international_priority_freight	Copy
FedEx Next Day Early Morning	fedex_next_day_early_morning	Copy
FedEx Next Day Mid Morning	fedex_next_day_mid_morning	Copy
FedEx Next Day Afternoon	fedex_next_day_afternoon	Copy
FedEx Next Day End of Day	fedex_next_day_end_of_day	Copy
FedEx Distance Deferred	fedex_distance_deferred	Copy
FedEx Economy	fedex_economy	Copy
FedEx Economy Freight	fedex_economy_freight	Copy
FedEx Economy Select	fedex_economy_select	Copy
FedEx International Deferred Freight	fedex_international_deferred_freight	Copy
FedEx International Economy Distribution	fedex_international_economy_distribution	Copy
FedEx International Priority Distribution	fedex_international_priority_distribution	Copy
FedEx International Ground Distribution	fedex_international_ground_distribution	Copy
FedEx SameDay	fedex_sameday	Copy
FedEx SameDay City	fedex_sameday_city	Copy
FedEx Transborder Distribution	fedex_transborder_distribution	Copy
FedEx Next Day Freight	fedex_next_day_freight	Copy
FedEx Regional Economy	fedex_regional_economy	Copy
FedEx Regional Economy Freight	fedex_regional_economy_freight	Copy
FedEx International Connect Plus	fedex_international_connect_plus	Copy
FedEx First	fedex_first	Copy
FedEx Priority	fedex_priority	Copy
FedEx Priority Express	fedex_priority_express	Copy
FedEx Priority Express Freight	fedex_priority_express_freight	Copy
FedEx Priority Freight	fedex_priority_freight	Copy
Europe first international priority	europe_first_international_priority	Copy
FedEx Standard Overnight Extra Hours	fedex_standard_overnight_extra_hours	Copy
FedEx Priority Overnight Extra Hours	fedex_priority_overnight_extra_hours	Copy
FedEx First Overnight Extra Hours	fedex_first_overnight_extra_hours	Copy

Packaging Types

Packaging Types	Value
Your Packaging	your_packaging	Copy
Fedex envelope	fedex_envelope	Copy
Fedex box	fedex_box	Copy
Fedex small box	fedex_small_box	Copy
Fedex medium box	fedex_medium_box	Copy
Fedex large box	fedex_large_box	Copy
Fedex extra large box	fedex_extra_large_box	Copy
Fedex 10 KG box	fedex_10kg_box	Copy
Fedex 25 KG box	fedex_25kg_box	Copy
Fedex pak	fedex_pak	Copy
Fedex tube	fedex_tube	Copy

Reference Types

There are different references available with FedEx.

• FedEx: Your Reference
• FedEx: P.O. Number
• FedEx: Invoice Number
• FedEx: Department Number
• FedEx: RMA Number / only available for returns

NOTE: If you are using SmartPost only one reference will be displayed on the label.

Special Services

These are special services offered by the carrier which can be selected either during the Shipment creation, or can be defaulted in the Custom Address Source. In this section you can find the most commonly used services.

International Shipping

In this section you'll find the required or recommended fields and settings for international shipments.

Mandatory fields for Customs items

• Description
• Quantity
• Quantity Units
• Weight
• Unit price
• Country
• # of pieces
• Harmonised Code

Upload Documents

It is possible to upload documents created outside of the Multi-Carrier application. The documents need to be stored on your original object, so for example if you are shipping from an Order object, you need to store the files that you would like to upload on the Order object under the Notes and Attachments or the Files related list. You also need to name the file according to the document type.

Returns

It is possible to create a Custom Address Source specifically for returns. (If you need help setting up a Custom Address Source please use this guide.) In the Custom Address Source the Shipment Type should be set to Return.

QR code returns

QR code returns are currently not available for FedEx V2, we are working with FedEx to have this in our integration..

Email Notifications

FedEx provides notification emails for every tracking step. In the Shipping Preference you can decide when you want your customers or yourself to receive these notification, if at all.

FedEx SmartPost®

SmartPost® is a customized solution offered by the carrier, where FedEx deliver your packages to a USPS facility for final delivery by a postal carrier

FedEx One Rate®

You can ship using FedEx One Rate® with the following Packaging Types for domestic US shipments.

• FedEx Envelope
• FedEx Extra Large Box
• FedEx Large Box
• FedEx Medium Box
• FedEx Small Box
• FedEx Pak
• FedEx Tube

You can select it under Special Services,

or you can default it in the Custom Address Source.

Hazardous Materials

You can add dangerous goods to your shipment by selecting the special service in the wizard or mapping it in the CAS under the specific carrier fields section.

Once the special service is selected you need to select the dangerous goods type.
Express services have two options: hazardous_materials, limited_quantity
Ground services have three options: hazardous_materials, battery, excepted_quantity

If needed, you can also add the regulation set: adr, dot, iata, ormd

Now it is time to fill in the dangerous goods details. Depending on the service type and dangerous goods type the available fields change. You can view all available fields in the wizard by clicking on the four-way arrow or by searching "dangerous goods" in the searchbox in the Packages section and the specific carrier fields section of the CAS.

You can also specify the HazMat detail if you want to but this is not required. If you want to specify this, then you first need to go to the Dangerous Goods tab.
If you are migrating from the old FedEx API you can continue using your existing Dangerous Goods Details, otherwise you need create a new one.

Fill in as much information as you can on the next page then save your new Detail.

You also need to add the signatory information.

Label Formats

Label Types	Value
PDF	PDF	Copy
PNG	PNG	Copy
EPL2	EPL2	Copy
ZPL	ZPL	Copy

Limitations

Error Messages

In this section you can find the most common error messages, what they mean and how to solve them.

Common Questions

In this section you can find our most commonly asked questions regarding this carrier. If you have a question not listed here please contact us.