To setup a UPS preference you need to know your account number and the shipping/billing addresses
linked to that account.
In case a US address is used as the billing address, please make sure to only include the first 5 digits of the ZIP code.
Unless it's a brand new account, you will need to also enter the details you can find on your latest invoice (ideally within the last 2 weeks). UPS sends you a new invoice every Saturday so please use that to make sure you don't hit any errors.
Your invoice should look similar to the below
You will need to enter the details into the preference section you see here:
|UPS Ground||UPS_GROUND||Delivery in one to five days|
|UPS Ground Freight Pricing||UPS_GROUND_FREIGHT_PRICING||An economical choice for multiple-package shipments weighing more than 150 pounds|
|UPS 3 Day Select®||UPS_THREE_DAY_SELECT||Day-definite option for less time-sensitive shipments|
|UPS Next Day Air®||UPS_NEXT_DAY_AIR||Ideal service for shipments that must arrive the next business day|
|UPS Next Day Air Saver||UPS_NEXT_DAY_AIR_SAVER||Next business day afternoon delivery|
|UPS Next Day Air Early AM||UPS_NEXT_DAY_AIR_EARLY_AM||Next business day overnight delivery available as early as 8:00 A.M. to most major cities in the U.S. or by 9:30 A.M. to most other cities|
|UPS 2nd Day Air||UPS_SECOND_DAY_AIR||Economical two-day delivery option for shipments that do not need overnight service|
|UPS 2nd Day Air AM||UPS_SECOND_DAY_AIR_AM||Delivery by 10:30 A.M. or 12:00 P.M. of the second business day to most commercial destinations in the U.S.|
|UPS Standard||UPS_STANDARD||Day-specific economical delivery option, door-to-door service.|
|UPS Worldwide Express||UPS_WORLDWIDE_EXPRESS||Send packages to 140 countries and territories with time-definite service and in-house customs clearance|
|UPS Worldwide Express Plus||UPS_WORLDWIDE_EXPRESS_PLUS||Send packages to more than 55 countries and territories with door-to-door service with in-house customs clearance|
|UPS Today Standard||UPS_TODAY_STANDARD||Ideal for shipments that must get there before the end of the day, with door-to-door service|
|UPS Today Dedicated Courier||UPS_TODAY_DEDICATED_COURIER||Dedicated courier offers door-to-door or board-to-board transport service, ideal for extremely urgent shipments|
|UPS Today Express||UPS_TODAY_EXPRESS||Ideal for shipments that must get there immediately|
|UPS Today Express Saver||UPS_TODAY_EXPRESS_SAVER||Ideal for shipments that must get there the same morning or afternoon|
|UPS Express||UPS_EXPRESS||Delivery to most business areas within the UK by 10:30 am the next day|
|UPS Express Plus||UPS_EXPRESS_PLUS||Ideal when your shipment must be there for the start of the business day|
|UPS Express Early AM||UPS_EXPRESS_EARLY_AM||Early business day delivery|
|UPS Expedited||UPS_EXPEDITED||Day-definite delivery and door-to-door service with in-house customs clearance included|
|UPS Worldwide Expedited||UPS_WORLDWIDE_EXPEDITED||Day-definite expedited delivery and door-to-door service with in-house customs clearance included|
|UPS Worldwide Saver||UPS_WORLDWIDE_SAVER||Next business day delivery to Canada, second business day delivery to Mexico, day-definite delivery by the end of the business day to other locations worldwide|
|UPS Economy||UPS_ECONOMY||Economical delivery, created especially for lightweight products|
|UPS Express NA1||UPS_EXPRESS_NA1||Export to the United States, Canada, Mexico and many destinations in Central and South America|
|UPS Intercity Today||UPS_INTERCITY_TODAY|
|UPS First Class Mail||UPS_FIRST_CLASS_MAIL|
|UPS Priority Mail||UPS_PRIORITY_MAIL|
|UPS Expedited Mail Innovations||UPS_EXPEDITED_MAIL_INNOVATIONS|
|UPS Priority Mail Innovations||UPS_PRIORITY_MAIL_INNOVATIONS|
|UPS Economy Mail Innovations||UPS_ECONOMY_MAIL_INNOVATIONS|
|UPS Surepost Less Than 1LB||UPS_SUREPOST_LESS_THAN_1_LB|
|UPS Surepost 1LB or Greater||UPS_SUREPOST_1_LB_OR_GREATER|
|UPS Surepost BPM||UPS_SUREPOST_BPM|
|UPS Surepost Media||UPS_SUREPOST_MEDIA|
|UPS Your Packaging||UPS_YOUR_PACKAGING|
|UPS 10kg Box||UPS_10KG_BOX|
|UPS 25kg Box||UPS_25KG_BOX|
|UPS Small Express Box||UPS_SMALL_EXPRESS_BOX|
|UPS Medium Express Box||UPS_MEDIUM_EXPRESS_BOX|
|UPS Large Express Box||UPS_LARGE_EXPRESS_BOX|
|UPS Express Box||UPS_EXPRESS_BOX|
|UPS First Class||UPS_FIRST_CLASS|
|UPS Parcel Post||UPS_PARCEL_POST|
|UPS BPM Parcel||UPS_BPM_PARCEL|
|UPS Media Mail||UPS_MEDIA_MAIL|
|UPS BPM Flat||UPS_BPM_FLAT|
|UPS Standard Flat||UPS_STANDARD_FLAT|
It is possible to create a Custom Address Source specifically for returns. (If you need help setting up a Custom Address Source please use this guide.) In the Custom Address Source the Shipment Type should be set to Return.
Under Specific Carrier Fields you can set the UPS: Return Type and UPS: Return Description fields. If you plan to automatically email the return labels then use the Print Return Label return type.
|Electronic Return Label||8|
|Print Return Label||9|
|Print and Mail Return Label||2|
|Return Service 1 Attempt||3|
|Return Service 3 Attempts||5|
For more information on the various return services please visit the UPS Return Services page.
These are special services offered by the carrier which can be selected either during the Shipment creation, or can be defaulted in the Custom Address Source. In this section you can find the most commonly used services.
Shipment Delivery Confirmation
When this box is checked a confirmation signature will be required upon delivery. This has two static different values, that can be defaulted:
- SIGNATURE_REQUIRED: UPS will obtain the recipient's signature and provide you with a printed copy. You may also view the recipient's signature online.
- ADULT_SIGNATURE_REQUIRED: UPS will obtain the adult* recipient's signature and
provide you with a printed copy. You may also view the adult recipient's signature online.
*Adult recipients must have reached the legal age of adulthood in the receiving country. Higher age limits may apply where the legal age of adulthood is less than 21 years of age.
Deliver Without Signature
When this box is checked UPS will deliver without obtaining a signature. The checkbox requires a TRUE value.
Dangerous Goods Signatory
The Dangerous Goods Signatory and the Haz Mat checkboxes need to be ticked and the necessary fields
completed. As the signatory field is a text field, the values can be set as needed.
The Signatory needs to have dangerous goods training, so we advise to contact UPS for more information.
To default a certain hazardous material the UPS Hazmat fields need to be set under Packages. If there is only one hazardous material, then it is enough to only fill the UPS: Hazmat First and UPS: Hazmat First Quantity fields.
To find the Hazmat Object ID open the HazMat record object as shown below and copy the ID from the record URL.
For dry ice delivery the below information needs to be provided. These can be defaulted in the Custom Address Source by using Child Objects under the Packaging section.
- Dry Ice checkbox
- Dry ice weight
- Regulation type: CFR for ground shipments - ATA for air shipments
- Medical use checkbox
Package Collect on Delivery (COD)
UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to the sender. If UPS cannot collect the payment after three attempts, the package will be returned.
- Collect on delivery (COD): checkbox that requires a TRUE value
- Collect on delivery (COD) Amount: requires a static number value
- Collect on delivery (COD) Cashiers Check or Money Order Only: checkbox that requires a TRUE value
In this section you'll find the required or recommended fields and settings for international shipments.
Mandatory fields for Customs items
- Quantity Unit
- Unit price
- Unit of measure
If there is Electronic Export Information (EEI), then include the schedule B number, schedule B unit and export type.
A short, general description of goods of what is being sent needs to be included in the Description of Goods field.
Harmonised Code used to be required but not anymore. A commercial invoice is not required to be generated through the app.
You can ship your Hazardous Materials (Haz Mat) with the Multi Carrier app by selecting your Haz Mat items via the Wizard screen. You have to make sure that your UPS account supports the Dangerous Goods/Hazardous Materials service otherwise you won't be able to create shipments. If you are unsure, please contact your UPS account manager.
For more information on setting up HazMat fields please check the Special Services section of this document.
Here is a guide for creating a Haz Mat shipment.
1. Create your Haz Mat item
Click on the + icon in your tabs and scroll down to where you see DG/Haz Mat icon is.
Fill out all the details as you would normally for your Hazardous Materials shipments.
Next you must create the HazMat Commodity
Fill in the required sections:
Once you have your Commodity and Detail, you need to go back into your Detail objet and link the Commodity to it:
You have now added the necessary hazmat details and these will be available on the Wizard screen which we show in the next step below.
2. Add the Haz Mat item to the Wizard
Next go to the Shipping Wizard, fill in the recipient and package details and you will then see a new Special Service appear where you will be able to choose Haz Mat.
Select this checkbox and you will see the below fields, you can have up to 3 Haz Mat items in each package:
Using the magnifying glass you can choose the Haz Mat item(s) you created in the first part of this guide.
For each package you need to also specify the Emergency Contact, Phone, Q Value, Transportation Mode and whether the package is Over Packed or All Packaged in one.
If you are unsure of any details to put here, please contact your UPS Account manager so they can help you determine what you need to specify for your particular shipment.
Click Create Label, and you will have create a Haz Mat shipment.
You should see a shipping label that has dangerous goods terminology:
Where can I find the codes for UPS Dangerous Goods/Hazardous Materials?
Refer to the UPS HazMat table.
In this section you can find the most common error messages, what they mean and how to solve them.
Request can not be authorized due to invoice not found in the UPS billing system.
This error usually occurs if the invoice used to set up the preference is too old.
Account can not be added to your profile due to exceeding the maximum number allowed
If the UPS preference is created with demo mode on, then this error occurs.
Solution: turn off demo mode.
Unable to correctly obtain all available service types. Please add sender/recipient address information, select packaging type, and try again
This error usually occurs when there is an issue with the UPS API server.
In this section you can find our most commonly asked questions regarding this carrier. If you have a question not listed here please contact us.
Is it important to use the correct weight in the wizard?
UPS automatically corrects the weight (if it is higher compared to what the customer provided) based on the operational scanning for Real Weight & Dim Weight. No extra fee for an individual correction, but in the US there is a bundled fee if the number of corrections for a single customer exceed a certain limit.
I'm shipping to individuals. Do I need to add a Company in the Shipment Wizard?
For UPS 'Company' is a required field. If you're shipping to individuals then this field can be used as "attention to" (e.g. recipient name).
I accidentally entered the incorrect address. Does UPS validate the address when creating the shipment?
UPS has an Address validation functionality, however this is only available for US and Puerto Rico addresses. If you accidentally create a shipment with the wrong country or ZIP code then you need to delete that shipment and recreate it, or contact UPS to update the address.
What is Simple Rate?
UPS Simple Rate offers U.S. domestic nationwide (Domestic shipments between all 50 states including Alaska and Hawaii) flat rate shipping up to 50 lbs. Rates are based on package size and delivery speed. Supported with the following services: UPS Ground, UPS 3 Day Select, UPS 2ndDay Air and UPS Next Day Air Saver.
Does Zenkraft support UPS Smart Pickups?
Yes, but the pickup still needs to be scheduled in our app. Smart Pickup is an account setting that enables the account to have same-day pickup if the Pickup API request falls within the allowed notify time. The benefit of Smart Pickup is that the client gets charged a weekly fee rather than per pickup like they would if it was on-call.
Can I automate carrier pickups?
It is possible to set up automated carrier pickups from any custom or standard object. You can find more information and detailed steps in our Automated Pickups guide.
Can I adjust the delivery address (UPS Package Intercept)?
Customers wanting to change the delivery address need to go through UPS customer support as there is no way to do that via the UPS APIs.
Can DAT be used for IncoTerms with International Shipments?
DAT was changed to DPU- Delivery at Place Unloaded or DAP – Delivery At Place. DAT can be used only for UPS Freight.
Does UPS send SMS messages?
UPS will automatically send out a Pre-Alert SMS notification on the day before the planned delivery.
This SMS will be sent to the phone number that is provided in the consignee
While this does not depend on the UPS service such as Standard, there are some business rules in place that affect this service:
- Consignee can receive max 2 SMS/day
- For 1 day time in transit (TiT) shipments, the SMS will be sent after the manifest is transmitted to UPS
- For more than 1 day TiT shipments, the SMS will be sent when the estimated delivery date is confirmed & calculated, this happens when the package is effectively picked up and enters the UPS origin center
- If the manifest information we receive contains both email and SMS, then first an email is sent to the consignee. Only if the email is not opened will an SMS be sent out
- In case the consignee opens email, they will not get any SMS!
- Based on the SMS/email the consignee can redirect a shipment to a UPS Access Point
- Redirects can be requested up to when a package is out for delivery
Why do my labels shows 'Address Line 2' above 'Address Line 1'?
Address formatting does not print the same for Ground as it does for Mail Innovations. The UPS label format displays as follows. The only time we use "USPS" format on the address label is when we interact with the USPS (such as SurePost or Mail Innovations).
COMPANY (OR NAME)
CITY, STATE, ZIP
ADDRESS LINE 2
CITY, STATE, ZIP
Can I automatically include our invoice number or PO number in the shipment record?
To have your invoice number automatically appear in the Billing and References Information section of the Shipment Wizard, and later on the Shipment record, you'll need to map the following fields on the Custom Address Source.
- UPS: First Reference Type - with a static value of IK for Invoice Number and PO for PO number
- UPS: First Reference Value - with the field containing the invoice number mapped