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Scheduled Tracking Setup

There are two ways to track:

  1. You can open any shipment record and click the Track Shipment button.
  2. You can configure Schedule Tracking and let Shipmate get you the latest tracking updates automatically.

After you have setup Schedule Tracking, review our Chatter Tracking guide to start follow your tracking updates in real-time.

1. Setup

To setup Schedule Tracking, follow the steps below:

  1. Navigate to the Multi-carrier Shipments tab
  2. Click the Schedule Tracking button
  3. Define a Start and End time
  4. Define a Frequency
  5. Select the Days you want the automatic track to occur
  6. Click Save

2. Delete Scheduled Tracking

To delete Schedule Tracking, follow the steps below:

You must be a System Administrator to perform this task

  1. After you have saved your Schedule Tracking, a new button will appear on the page allowing you to view your scheduled jobs
  2. Navigate to the Multi-carrier Shipments tab
  3. Click the Schedule Tracking button
  4. Click the Go To Scheduled Jobs button. You can also go to Scheduled Jobs by navigating to Setup | Monitoring | Scheduled Jobs
  5. Click Del on the job named Shipmate Track Shipment

3. Edit Scheduled Tracking

  1. To edit Schedule Tracking, follow the steps below:
  2. To edit and change your Schedule Tracking, you must first delete the old schedule
  3. You must be a System Administrator to perform this task
  4. After you have saved your Schedule Tracking, a new button will appear on the page allowing you to view your scheduled jobs
  5. Navigate to the Multi-carrier Shipments tab
  6. Click the Schedule Tracking button
  7. Click the Go To Scheduled Jobs button. You can also go to Scheduled Jobs by navigating to Setup | Monitoring | Scheduled Jobs
  8. Click Del on the job named Shipmate Track Shipment
  9. Navigate to the Mulit-carrier Shipments tab
  10. Click the Schedule Tracking button
  11. Define a Start and End Time
  12. Define a Frequency
  13. Select the Days you want the automatic track to occur
  14. Click Save

4. Set how many days in the past you want to check for updates to shipments

The default number of days that shipments keep tracking for is 180 days, but you can change this by using the custom setting that can be found under Setup > Custom Settings > Shipmate General Settings, click on Manage as you can see from the screenshot below.


You can then click on edit under the settings you see here:


And you then see all the custom settings for the Multi Carrier app.

You can now change the number of days to suit the number you need.


Click Save.