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Equiptor

“With Zenkraft, we have been able to increase efficiency by 3-4 times and streamlined our processes. We will be using it for a long time to come.”

Josh Beiler, New Heights LLC

New Heights LLC is a manufacturing company selling specialized trailers to the roofing industry. They ship parts for repair and documents to customers using FedEx. The challenge for New Heights was bulk shipping to customers and the time it was taking to input all of this data into FedEx.com.

The Challenge

  • Shipping parts, documents and packages to customers at different stages of their life cycle.
  • New Heights need to have all customer data and shipping data in one place.
  • Before they found Zenkraft, New Heights’ shipping department was copying and pasting all data from Salesforce into FedEx.com.
  • New Heights needed a customized application to include bulk shipping in order to save them time when shipping 40 -50 packages at once.

The Solution

  • When New Heights started searching for a solution within the Salesforce ecosystem, they came across Zenkraft’s FedEx integration.
  • Zenkraft’s solution saves them time and reduces discrepancies significantly.
  • The FedEx application took no more than 30 minutes to set up from start to finish.
  • By using Zenkrafts comprehensive documentation, New Heights was able to set up bulk shipping and shipping automation with Apex Methods in around 60 minutes.
  • Josh Beiler stated, “Customer care was excellent, when I had a question, it was answered very quickly.”

The Results

  • New heights’ shipping processes have become 3-4 times more efficient since using Zenkraft.
  • Being able to track all shipments inside Salesforce has allowed New Heights to stop using FedEx.com and any customer queries can be answered from their Salesforce Org.
  • The ease of access to shipping data and customer data is one of the biggest benefits New Heights have seen.
  • The ability to customize the App has meant that New Heights can now ship 40-50 packages in under 3 minutes, a process which traditionally takes 3 man hours when not using Zenkraft.
  • New Heights has such confidence in Zenkraft they will soon be bulk shipping 1100-1200 packages at once. This process would take nearly 4 days if they were to copy and paste each shipment into FedEx.com. By using Zenkraft, this process will take less than 10 minutes to rate, book and track this huge amount of packages.
New heights’ shipping processes have become 3-4 times more efficient since using Zenkraft.

The ability to customize the App has meant that New Heights can now ship 40-50 packages in under 3 minutes, a process which traditionally takes 3 man hours when not using Zenkraft.