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Luxury Garage Sale

“Zenkraft saves the shipping department over 7 man hours per day when creating labels and shipments”

Aidan Fowler, Lead Salesforce Developer, Luxury Garage Sale

Luxury Garage Sale (“LGS”) is an upscale consignment service and boutique based in Chicago. LGS is a curated, high-fashion retail experience and consignment boutique rolled into one.They sell standout merchandise through physical stores, multiple third-party online retail channels, and an emerging LGS online store. luxurygaragesale.com.

The Challenge

  • Luxury Garage Sale needs to deliver products to customers. This needs to be done as quickly as possible to achieve great ratings on the platforms they use.
  • By consigning clothes from women around the world, they also need an efficient way to provide shipping labels to them.
  • As a retailer, Luxury Garage Sale must also occasionally handle returns.
  • Prior to using our FedEx App, Luxury Garage Sale copying and pasting information into fedex.com. This increases processing time by 5 – 10 minutes per package with a 10 – 20 percent error rate.
  • They needed to switch to Salesforce because they outgrew their previous CRM system. Luxury Garage Sales products require individual SKU’s and other systems were unable to cope with this.
  • When transferring goods to other stores, Luxury Garage Sale needs visibility over shipments.

The Solution

  • When Luxury Garage Sale started searching for a solution within the Salesforce ecosystem, they came across Zenkraft’s FedEx integration. Zenkraft’s solution saves them time and reduces discrepancies significantly.
  • Luxury Garage Sales shippers are able to print their shipment and returns labels as well as being able to keep all tracking information inside Salesforce.
  • Zenkrafts UPS app which they recently implemented was quick and easy to set up with support from Zenkraft’s technical team always on hand to solve any problems.

The Results

  • Luxury Garage Sale is now able to automatically send tracking emails to maintain total transparency for customers.
  • Labels are automatically generated and sent when products are consigned. This saves time and also gives complete visibility of where products are and when they will arrive.
  • Zenkraft saves their shipping department over 7 man hours per day per day creating labels and shipments
  • Luxury Garage Sales error rate is down to 0% when the Zenkraft App is being used correctly.
  • When transferring product between stores, Luxury Garage Sale have complete visibility of the status of each transfer.
Zenkraft saves their shipping department over 7 man hours per day per day creating labels and shipments

Luxury Garage Sales error rate is down to 0% when the Zenkraft App is being used correctly.