Are you keeping tabs on the number of return shipments your company is processing on an annual basis? Paying close attention to trends and spikes in returns can help you make informed product and personnel decisions.
Watch the video above or follow these steps to help your organization better understand your reverse logistics operations.
How to Create a Total Return Shipments Report for the Current Year
Launch Service Cloud
Click on the Reports tab in the navigation bar.
Then click New Report.
Choose Shipments with Case as your report type and click continue.
![](/doc-image/5663167115952128/Total Returns_Step 4.png)
Add 2 columns: Case: Case Number & Shipment: Shipment Number
![](/doc-image/5694119993147392/Total Returns_Step 5.png)
Group the report by Shipment Created Date.
![](/doc-image/5668705329479680/Total Returns_Step 6.png)
Then click on filters.
![](/doc-image/5670380500942848/Total Returns_Step 7.png)
Select All Shipments, Shipment: Created Date, & Current FY.
![](/doc-image/5736832234946560/Total Returns_Step 8.png)
Now you are ready to run your report, click Save & Run.
![](/doc-image/5765079307911168/Total Returns_Step 9.png)
The next screen will allow you to name, describe, and manage report visibility.
![](/doc-image/5735215460777984/Total Returns_Steps 10.png)
Clicking select folder allows you to choose the visibility of your report.
![](/doc-image/5204584452587520/Total Returns_Step 11.png)
You will be able to toggle a chart in the navigation bar. For the Annual Returns Report, I chose a line graph to identify return trends over time.
![](/doc-image/5164946937610240/Total Returns_Step 12.png)
If you'd like to choose a different chart type click the chart properties cog above the chart.If you'd like to choose a different chart type, click the chart properties cog above the chart.
![](/doc-image/5650095101968384/Total Returns_Step 13.png)