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Free vs Premier Support

Zenkraft offers 2 support plans.

Included
$0

Included annual subscription cost

  • Email and Chat support
    5am - 5pm Eastern timezone, Monday to Friday excluding national holidays
  • 2 Day Response Time
    5am - 5pm Eastern timezone, Monday to Friday excluding national holidays
Premier
20%

Of annual license subscription (minimum $1200/year)

  • Email and Chat support
    5am - 5pm Eastern timezone, Monday to Friday excluding national holidays
  • 4 hour Response Time
    5am - 5pm Eastern timezone, Monday to Friday excluding national holidays
  • Preference Setup
    (1x 30 minute session using GoToMeeting)
  • Printer setup session
    (1x 30 minute session using GoToMeeting)
  • Setup review
    (1x 30 minute session using GoToMeeting)
  • Automation review
    (1x 30 minute session using GoToMeeting)
  • Code-level support
    Code review by a Zenkraft developer