Every shipment has a story, and every journey needs a map. Picture this: a customer logs a support case in your Salesforce because they need a replacement part. That case becomes the starting point on a journey, not just for your service team, but for the package that will ultimately land at the customer’s doorstep. Behind the scenes, the Custom Address Source (CAS) acts as the GPS of your shipping process, charting the route and guiding your shipment to the right destination every time.
Here’s how it works: once a case is recorded in Salesforce, the CAS steps in to set the course. Instead of relying on one static field, the CAS dynamically pulls the correct shipping address from wherever it lives in your Salesforce org. Whether that’s the contact record, the account, or even a custom object tied to the case.
From there, the Zenkraft shipment object is created automatically, with the label and the carrier ready to pick it up. No manual re-entry. The CAS is the navigator making sure the package departs from your warehouse with the destination locked in.
This flexibility means:
- Fewer Wrong Turns: Shipments go to the right place, cutting down on costly errors.
- Faster Travel Time: Automation speeds up the process, so your team can focus on the customer, not the paperwork.
- Custom Routes: The CAS adapts to your Salesforce setup, ensuring shipping aligns with your business, not the other way around.
Imagine the lifecycle: a customer case comes in (the starting line), CAS identifies the correct destination (the route), the shipment is created and handed off to the carrier (the journey), and finally the package arrives at the customer’s doorstep (the finish line). Every step of the way, the CAS is the GPS ensuring your shipment record is up to date.
Ultimately, the CAS is the roadmap and navigator for your shipments. By setting it up correctly, you’re not just shipping, you’re guiding every package on a seamless, reliable journey from case creation to delivery.
Ready to see the CAS in action? Dive into our Custom Address Source Ultimate Guide to learn how to set it up and optimize your shipping workflows.
Pro Tip: Not sure if your CAS is configured for success? Reach out to our Customer Success Team, we’d love to help you fine-tune your setup!