If you have sent our an RMA label for a customer to return a faulty product, this report will show you exactly how many of them are still outstanding.
Create a report for ‘UPS Shipments with Order’
Add the following fields:
UPS Shipment: UPS Shipment Number
Order: Order Number
Add the following filters:
Returns Shipment = “True”
AND Delivered = “False”
This will allow you to produce a call list of those customers who have received returns labels but have not used them yet.
Save the report