BACA Systems increases operations efficiency and improves the customer experience
BACA Systems is driven by a passionate team of experts in robotic automation, system integration, waterjet technology, and countertop fabrication. Since its founding in 2014, the company has established itself as an industry leader, delivering innovative and flexible manufacturing systems that are recognized for their productivity, reliability, and cost-effectiveness. BACA Systems is committed to transforming the stone fabrication industry with advanced robotic equipment solutions and a relentless focus on innovation.
The challenge
Before implementing Zenkraft, BACA Systems struggled with delivery operations that obstructed deal closures and timely invoicing. In order to increase efficiency and improve financial processes, BACA Systems wanted to achieve the following goals:
Consolidated delivery operations
Integrated multiple systems with Salesforce for a single approach to delivery management.
Accurate shipping cost calculations
Calculated shipping costs prior to order placement, ensuring precise price quotations and immediate invoicing.
Improved delivery tracking
Effectively tracked delivery records and resolved issues like lost shipping labels to guarantee accurate customer invoicing.
Minimized manual errors
Reduced errors in shipper selection and label creation, enhancing overall operational efficiency.
Simplified integration
Eliminated integration complexities with Salesforce, streamlining operations and boosting productivity.
Scalable ERP integration
Ensured existing ERP systems could be integrated smoothly to support future growth plans.
The solution
BACA Systems implemented Zenkraft, the leading Salesforce-native shipping application, to unify customer and shipping data while enhancing operational capabilities. This provided several key benefits:
Task automation
Automated delivery processes, streamlining operations and improving efficiency.
Unified platform
Offered a unified customer view to manage delivery operations, enhancing customer experience and improving internal accountability.
Automatic shipping cost calculations
Integrated shipping costs directly into customer price quotations, significantly reducing manual errors and operational costs.
The results
BACA Systems achieved remarkable results within just 24 hours of implementing Zenkraft, using only internal resources without disrupting the day’s deliveries. The new system allows BACA to control all delivery operations from a single platform, providing complete tracking and access to shipping records.
Full automation of shipping activities
Streamlined all shipping processes, eliminating manual interventions and enhancing operational efficiency.
Time savings
Reduced processing time by 58 minutes per order, equating to an impressive savings of 15 workdays per month.
Scalability for future growth
Established a strong foundation to support future expansions and eCommerce goals, positioning BACA Systems for sustained success.
“Zenkraft gives us the confidence to continue innovating for the benefit of our customers, from email follow up and proof-of-delivery to returns and rating, an Amazon-like experience. Integrating all our systems into Zenkraft’s delivery management platform helps us stay competitive, providing us the flexibility we need now and the scalability in the future.”
AAndrew RussoSalesforce Architect at BACA Systems
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