KP Aviation is a premier global supplier of essential aftermarket materials and services for the aviation industry. Committed to quality and customer satisfaction, KP Aviation provides a wide range of products and solutions designed to enhance performance and safety. Headquartered in Mesa, Arizona, the company operates worldwide, serving a diverse customer base and fostering strong relationships with suppliers.
The challenge
KP Aviation sought to streamline operations by implementing a solution to automate shipping processes and enhance scalability through Salesforce. The challenges they faced included:
Limited carrier options
Relying on a single carrier created shipment inflexibility and increased manual work, heightening the risk of errors.
Manual data entry
Inputting shipment data into isolated carrier systems was time consuming and error-prone, resulting in inaccuracies and delays.
Complex repair order process
Shipping repair orders with varying turnaround times became difficult due to inadequate tracking, leading to uncertainties and delays.
Disconnected processes
Using multiple applications for shipping, payment terms, and account management led to inefficiencies and a lack of unified visibility.
The solution
By implementing Zenkraft, the premier delivery management solution natively built on Salesforce, KP Aviation transformed their shipping operations. To do this, they focused on these key improvements:
Automation
Streamlined processes for airway bills, order documentation, and shipper feedback to significantly reduce manual data entry and improve efficiency.
Customization
Developed highly customized shipping workflows that save time and enhance operational flexibility.
Carrier flexibility
Connected with multiple carriers to eliminate manual data entry, ensuring accuracy across various accounts.
Turnaround time tracking
Used expected ship dates to provide better delivery estimates and improve the repair order process.
Unified experience
Integrated directly with Salesforce and AvSight, eliminating double entry and disconnected workflows for a more cohesive operational experience.
The results
With Zenkraft, KP Aviation has transformed its shipping operations, enhancing efficiency, accuracy, and customer satisfaction. The implementation helped the company overcome previous challenges and achieve the following results:
75% increase in order capacity
Streamlined operations let KP Aviation handle significantly more orders.
62% decrease in time-to-ship
Enhanced processes have drastically reduced shipping times, improving overall service delivery.
Unified visibility
All operations are accessible from a single dashboard, natively uniting shipping data with AvSight and Salesforce, providing a comprehensive customer view and real-time insights.
Improved shipment tracking
Customers benefit from accurate, timely shipment updates.
Enhanced scalability
The flexible system allows KP Aviation to adapt and grow alongside market demands.
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