1. Home
  2. Docs
  3. Guides
  4. International Documents
Log a Case

International Documents

Generate documents, such as commercial invoice for your international shipments.

Commercial Invoice Templates

Many carriers require a Commercial Invoice template to be set up for international shipments.

To set up a CI template go to the Multi-Carrier App and click on Shipping Forms.

In Shipping Forms click on New Commercial Invoice.

In the pop-up window start filling in the fields. We generally recommend filling in the Description, Reason for Export Once ready click Save.

Commercial Invoice Dynamic Fields

There are many fields which can be set on a Commercial Invoice dynamically from the Custom Address Source.

Open the Custom Address Source used for international shipments and scroll down to Carrier Specific Fields.

Under Carrier Specific Fields you can find pre-set templates for FedEx and UPS Sold To related fields.

There are other Commercial Invoice related fields for UPS and FedEx which can be added separately.

UPS Sold To Fields

Once the UPS: Commercial Invoice SoldTo Fields template is selected a list of fields will appear where you can map the relevant information.

DHL Express

Some of the more commonly used CI related fields are:

  • DHL Express: Terms Of Payment
  • DHL Express: Terms of Trade
  • DHL Express: Duties & Taxes Paid
  • DHL Express: Paperless Trade
  • DHL Express: Remarks
  • DHL Express: Sender/Tax ID
  • DHL Express: Recipient/Tax ID

Carrier Specific Information

Some carriers require additional information to be added or set up on the Commercial Invoice.

FedEx Signature and Letterhead

Electronic Signature and Letterhead are required by FedEx. You need the set this up on the Preference. Go to Shipping Preferences and select your FedEx preference.

Click on the arrow and select FedEx Setup Signature and Letter Head.

Upload a new image by clicking on the + sign.

Once the images are uploaded match the right image to the right function.

Customs Items

When shipping internationally you need to specify to customs what you are sending in the package. You can do this via the wizard under the international section, or if you have set up your Custom Address Source for international shipping it will pre-populate this section with the correct details.

Once your shipments have been created successfully, the Customs Item is saved as a child object to the shipment.

You can view a full list of Customs Items by going to the Customs Items tab

All the details you submitted to the carrier will be stored on this object.

It allows you to easily create reports using standard Salesforce Reports.

If you want to delete these object or edit them you first need to go into Setup> Custom Settings > Zenkraft General Settings and click on Manage. Next click on Edit and select the "Allow Edit of Used Custom Item". Set that checkbox to be true and click save. You can now edit/delete the customs items records. Please note that editing a record will not send the updated information to the carrier.

Certificate of Origin

It is possible to generate your own certificate of origin using our PackingSlipController. However, you should to keep the following in mind:

  • You are not going to be able to generate a packing slip too
  • This document will not be automatically electronically transmitted to the carrier
  • We currently do not supply a template for this within the application so you might need to contact our support team to provide you our template or create your own

For setting up the Visualforce page and mapping the template in the Custom Address Source please refer to this guide.