Every shipment has a story, and every journey needs a map. Picture this: a customer logs a support case in your Salesforce because they need a replacement part. That case becomes the starting point on a journey, not just for your service team, but for the package that will ultimately land at the customer’s doorstep. Behind the scenes, the Custom Address Source (CAS) acts as the GPS of your shipping process, charting the route and guiding your shipment to the right destination every time.
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